Praise Okeke

I’m a customer-focused, tech-savvy professional who helps customers successfully across digital platforms. I handle inquiries, resolve complaints professionally, and deliver quick, accurate solutions while keeping satisfaction at the center of everything I do.

In my remote practice experience, I managed customer conversations through chat and social media, maintained positive relationships, and supported customers with product/service information and guidance. I’m comfortable multitasking, staying attentive to detail, and responding with active listening and clear communication.

Beyond support, I’m a creative graphic designer and content creator. As a freelance designer and self-employed creator, I produced social media graphics, flyers, and promotional materials, and I built engaging visual content based on client needs and feedback.

As a Content Creator / Social Media Manager, I managed and grew social media pages, created health-related engaging content, and increased engagement using reels and visual storytelling. I use tools like Zendesk, Intercom, Freshdesk, and CRM platforms (Salesforce, HubSpot) to support customers efficiently, and I’m a fast learner who adapts quickly to new workflows.