Open to opportunities

ololade agoro

@ololadeagoro

Message

Dedicated customer support specialist with strong communication skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in a collaborative environment.

I am a dedicated and empathetic customer support professional with over three years of experience in delivering high-quality support through various channels, including email, live chat, and social media. My background in content creation and communication has equipped me with excellent problem-solving and people management skills, enabling me to handle inquiries and resolve customer issues effectively.

In my recent role as a Customer Support & Content Associate at Diken David Ltd, I responded promptly to customer inquiries, prepared detailed product documentation, and created engaging web content. I utilized CRM tools and WordPress to ensure timely and accurate information delivery. My previous experience as a Social Media & Client Engagement Manager at The Echo Digital allowed me to enhance brand trust and retention through personalized support and effective client communication.

Experience

Work history, roles, and key accomplishments

Customer Support & Content Associate

Diken David Ltd

Oct 2023 - Jan 2025 (1 year 3 months)

Responded promptly to customer inquiries via email and live chat, resolving issues with empathy and clarity. Prepared detailed product documentation and FAQs to improve self-service options and created engaging, user-friendly web content and product descriptions that addressed customer concerns.

Customer Support Content Creation CRM Tools WordPress Live Chat Support Email Support Documentation FAQ Development

Office Clerk

Awake Business Forms

Jul 2016 - Aug 2024 (8 years 1 month)

Served as first point of contact for walk-in customers and telephone inquiries. Streamlined recordkeeping and document management, improving internal support processes and assisting in tracking sales reports and resolving order-related issues.

Customer Service Record keeping Document Management Sales Support Order Resolution Customer Satisfaction Data Entry

Social Media & Client Engagement Manager

The Echo Digital

May 2020 - Apr 2021 (11 months)

Handled client communication and ensured prompt response to inquiries via social media platforms. Delivered consistent and personalized support to multiple client accounts, enhancing brand trust and retention.

Social Media Management Client Engagement Client Communication Customer Retention Reporting

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University

Bachelor of Arts, Literature-in-English

Studied Literature-in-English, focusing on critical analysis and communication skills. Developed strong written and verbal communication abilities applicable to various professional contexts.