PraiseGod George

I’m a customer-focused professional with 4+ years of hands-on experience in customer service, complaint resolution, and client relationship management across retail and business environments. As an Executive Officer in Customer Operations, I served as the primary point of contact for customer inquiries, complaints, and feedback—resolving issues promptly with professionalism, accuracy, and empathy.

I handle inbound customer communication across multiple channels including phone, messaging, and in-person interactions, while staying effective with high volumes. I build and maintain strong customer relationships that drive repeat business and referrals, and I review customer feedback to continuously improve service quality and response processes. I also manage pricing, order fulfilment, and post-sale follow-up independently in a remote-friendly capacity.

Before that, I strengthened my service and precision in roles like Sales Assistant, where I supported customers with product decisions and managed cash transactions with organised records. I further developed documentation accuracy and internal coordination as an Accounting Intern, managing client account records and communicating with internal teams to retrieve and verify information. I’m also pursuing data analysis skills (Excel, Power Query, Power BI dashboards), and I’m eager to bring my people skills and organisational strengths to a phones and tickets support role.