At Digit Insurance, I manage customer interactions from service requests and complaints through resolution, working within Service Level Agreements. I handle 50–60 tickets daily and coordinate with Underwriting, Claims, and Operations on complex cases.
I’ve achieved the highest closing percentage on my team and maintained a daily closing rate above 75%, alongside positive customer feedback and high CSAT scores. At ToppersNotes, I provided academic course guidance and contributed to increased enrollment and student retention.
