Nivedita Dev
@niveditadev
I build customer retention through high-volume service, client relationships, and business strategy support.
IndiaWhat I'm looking for
I've supported customer service, retention, and business strategy teams at Policybazaar.com, Urban Company, and Drall & Dholiya Pvt. Ltd. At Policybazaar.com, I handled 100+ inbound and outbound customer calls daily, providing policy information and after-sales support while meeting quality and turnaround expectations.
I've also contributed to service-delivery and operational-efficiency initiatives at Urban Company, using performance data to support business planning. With an Integrated BBA-MBA in Human Resource Management as a batch topper and gold medalist, I bring a customer-focused approach to building strong client relationships and reducing churn.
Experience
Work history, roles, and key accomplishments
Consultant, Service Team
Policybazaar.com
Sep 2023 - Dec 2025 (2 years 3 months)
Handled 100+ inbound and outbound customer calls daily, resolving queries and issues to improve customer satisfaction and retention. Served as a key point of contact for policyholders, providing accurate product information and after-sales support.
Education
Degrees, certifications, and relevant coursework
Prestige Institute of Management and Research
Integrated BBA-MBA, Human Resource Management
2018 - 2023
Integrated BBA-MBA in Human Resource Management, graduating as Batch Topper and Gold Medalist.
The Woods Heritage School
Senior Secondary (XII), Science
Completed Senior Secondary (XII) in Science.
The Woods Heritage School
Secondary (X), Science
Completed Secondary (X) in Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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