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Aashish Kumar

@aashishkumar4

Customer Delight Associate at Quampetence Business Solutions resolving Blinkit support queries with a 96%+ quality score.

India

Message

At Quampetence Business Solutions Pvt. Ltd., I handle Blinkit chat support for order-related queries, service requests, and product concerns. I also manage callback requests and provide floor support, maintaining a 96%+ quality score and an average handling time below 13 minutes.

At PolicyBazaar.com, I designed and implemented escalation procedures that reduced response times by 25% and case backlog by 30%. I handled cashless and reimbursement claims, resolving 95% of escalated cases within 24 hours.

At SILARIS Information Pvt. Ltd., I promoted MAX Life Insurance policies and created an Excel database that streamlined policy issuance. Earlier, at Frankfinn Institute of Air Hostess Training (Head Office), I contacted prospective students and maintained a database to track follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Customer Delight Associate

Current

Quampetence Business Solutions Pvt. Ltd.

Jan 2026 - Present (9 months)

Handled customer concerns through Blinkit's chat support, managed callback requests, and provided floor support. Maintained an average handling time below 13 minutes and a quality score of 96%+.

Customer Relationship Management Technical Support Escalation Management Data Analysis Process Improvement Communication strategies

Customer Service Escalation Specialist

PolicyBazaar.com

Jul 2023 - Oct 2025 (2 years 3 months)

Designed and implemented new escalation procedures, reducing response times by 25% and cutting case backlog by 30%. Resolved 95% of escalated cases within 24 hours and contributed to a 20% increase in customer retention.

Escalation Management Customer Relationship Management Communication strategies Data Analysis Process Improvement

Sales Manager (MAX Life Insurance)

SILARIS Information Pvt. Ltd.

Nov 2022 - Jun 2023 (7 months)

Achieved a 25% improvement in sales conversion rates through strategic communication and personalized follow-ups. Promoted MAX Life Insurance policies and maintained an Excel database, reducing processing time by 15%.

Sales Communication strategies Data Analysis Excel Customer Relationship Management

Telle Counsellor

Frankfinn Institute of Air Hostess Training

Mar 2022 - Oct 2022 (7 months)

Conducted outreach calls to prospective students, explaining courses and promoting seminars, contributing to a 40% increase in enrollment. Maintained an Excel database of interested students.

Communication strategies Customer Relationship Management Data Analysis Excel