P Ragul
@pragul
I drive SaaS onboarding, adoption, retention, and technical implementations for enterprise customers.
IndiaWhat I'm looking for
At Murf AI, I lead onboarding and adoption for 60+ enterprise SaaS accounts, using tailored success plans and role-based enablement to accelerate time-to-value.
I run QBRs with executive stakeholders, build health-scoring and proactive outreach workflows, and sustain 95%+ CSAT while supporting retention above 85%.
Previously at IntouchCX, I delivered blockchain and gaming platform implementations for 300+ users and standardized 500+ monthly AWS account setups. My runbooks, onboarding documentation, and playbooks reduced setup time by 15% and improved first-use activation.
I also bring customer experience and account management experience from Flipkart and Bharti Airtel, where I improved escalation workflows, resolved high-volume customer issues, supported renewals, and enabled regional teams.
Experience
Work history, roles, and key accomplishments
Orchestrated end-to-end onboarding and adoption for a portfolio of 60+ enterprise SaaS accounts, creating tailored success plans and role-based enablement. Spearheaded QBRs with executive stakeholders and designed a customer health-scoring model that supported a portfolio retention rate above 85%.
Delivered end-to-end platform implementations and integrations for blockchain and gaming customers, supporting 300+ users. Executed standardized AWS account provisioning at scale (500+ monthly setups) and authored documentation that reduced setup time by 15%.
Customer Experience Specialist
Flipkart
Apr 2021 - Feb 2022 (10 months)
Resolved high-volume customer interactions across chat, email, and phone while maintaining 95%+ satisfaction. Streamlined escalation and triage workflows, reducing average resolution time by 25%.
Business Development Manager
Bharti Airtel
Dec 2019 - Apr 2021 (1 year 4 months)
Onboarded enterprise clients and aligned account plans with commercial objectives to support renewals and upsell initiatives. Trained and enabled regional staff, standardizing onboarding and performance KPIs.
Education
Degrees, certifications, and relevant coursework
CMR University
Bachelor of Commerce (Hons), Commerce
2017 - 2020
Pursued a Bachelor of Commerce with Honours, but did not complete the degree.
Army Public School
Higher Secondary, General Studies
2015 - 2017
Completed higher secondary education at Army Public School.
LinkedIn Learning
Customer Experience Leadership; Customer Retention; Onboard New Customers, Customer Experience
Completed courses in Customer Experience Leadership, Customer Retention, and Onboarding New Customers.
ChurnZero
Customer Success Foundations Professional Certificate, Customer Success
Earned the Customer Success Foundations Professional Certificate from ChurnZero.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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