Andley John
@andleyjohn
I optimize Google Ads campaigns, resolve client issues, and improve advertising ROI through data-driven account management.
IndiaWhat I'm looking for
At WNS Global Services, I supported, managed, and optimized Google Ads campaigns across Search, Video, Apps, Mobile, Display, and Shopping. I use web analytics and PPC ROI measurement to turn campaign data into actionable recommendations for clients.
I troubleshoot campaign performance issues, manage escalations, and work with Product Management, Sales, Engineering, and Ad Approval teams to resolve technical concerns. My work supported stronger product adoption and satisfaction for more than 380 account holders.
Previously at Concentrix Daksh Services India, I managed scheduling, training, inventory solutions, client escalations, and quality assurance processes. I enjoy building client relationships, identifying operational improvements, and helping advertisers grow through effective digital media strategies.
Experience
Work history, roles, and key accomplishments
Managed and optimized Google advertising campaigns across multiple platforms, improving client satisfaction and ROI. Provided troubleshooting and escalation support, collaborated with cross-functional teams, and educated clients on AdWords and Analytics.
Sr. Associate Operations
Feb 2023 - Oct 2023 (8 months)
Managed operational functions including scheduling, training, and inventory solutions. Handled escalations, implemented quality assurance practices, and analyzed operational data to drive improvements.
Education
Degrees, certifications, and relevant coursework
Institute of Computer and Finance Executives
Microsoft Excel Certification, Computer Applications
2022 - 2022
Microsoft Excel certification from the Institute of Computer and Finance Executives, completed in 2022.
Mahatma Gandhi University
Bachelor of Commerce, Computer Applications
2019 - 2022
Bachelor of Commerce in Computer Applications from Mahatma Gandhi University, Kerala, from 2019 to 2022.
Google Ads Search Certification, Digital Advertising
Google Ads Search Certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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