At IBM, I lead end-to-end management of P1 and P2 incidents across enterprise applications and infrastructure. I coordinate incident bridges with technical teams, leadership, vendors, and business users to restore services and limit disruption.
I also facilitate post-incident reviews, ensure root cause analysis is completed, and work with Problem Management teams to address recurring incidents. I contribute to continuous improvement through operational documentation and knowledge base articles.
Previously, as an Incident Manager at IBM, I managed the incident lifecycle in a 24x7 environment and documented incidents in ServiceNow. I bring hands-on ServiceNow administration, ITIL-aligned incident management, and foundational networking knowledge to incident response.
