Salvi Tripathi
@salvitripathi
Incident manager specializing in high-severity cybersecurity incident response and ITIL-driven operations.
What I'm looking for
I am an incident manager with 4+ years' experience in cybersecurity incident response, security operations, and resolving high-severity P1/P2 events. I apply ITIL processes across Incident, Problem, Change, and SLA management to ensure robust containment, eradication, and recovery.
I have led cross-functional incident bridges, authored detailed Root Cause Analysis and post-mortem reports for internal and external stakeholders, and managed stakeholder communications as the primary liaison between technical teams and clients. I proactively monitor alerts, use SQL and DBeaver for monetary impact and incident analysis, and have improved incident resolution metrics through knowledge management.
I seek to bring disciplined incident governance, process improvement, and clear stakeholder management to a security-focused team, driving reduction in downtime and improved operational visibility.
Experience
Work history, roles, and key accomplishments
Incident Manager
Amazon Payment Services
Apr 2024 - Present (1 year 7 months)
Designed rule-based alerts and thresholds to proactively monitor merchant payment operations, reducing downtime; led P1/P2 incident bridges and produced RCA/post-mortem reports to drive remediation.
Incident Manager
HCL Technologies
Jul 2022 - Feb 2024 (1 year 7 months)
Managed governance across multiple technical tracks and enforced incident management processes, improving resolution through KM articles and achieving a 20% reduction in incident resolution time.
IT Support Analyst
Collabera
Nov 2021 - Jul 2022 (8 months)
Provided onboarding and user account management via Active Directory/Office365, resolved P1/P2 incidents with 95%+ SLA compliance, and performed RCAs to reduce recurring issues.
Education
Degrees, certifications, and relevant coursework
Himachal Pradesh Technical University
Bachelor of Technology, Computer Science
2016 - 2020
Completed a B.Tech in Computer Science focusing on foundational computer science and engineering concepts.
B.B.S.V Peeth School, Jammu
Intermediate, General Studies
2015 - 2016
Completed intermediate (higher secondary) level education.
B.B.S.V Peeth School, Jammu
Matriculation, General Studies
2013 - 2014
Completed matriculation (secondary school) certification.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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