Dip Chatterjee
@dipchatterjee
Senior System Executive driving incident, SLA, and RCA outcomes for critical enterprise systems.
IndiaWhat I'm looking for
I’ve worked at Cognizant Technology Solutions as a Senior System Engineer, spearheading incident management for critical mainframe applications in a 24x7 production support environment. I helped sustain ~96.7% system uptime (and zero downtime during peak hours), while managing high volumes of incidents and major incident responses.
I use ServiceNow with the ITIL framework to oversee the incident lifecycle from detection to resolution, coordinate cross-functional escalations, and keep SLA targets on track. I’ve also led continuous improvement by revising SOPs and batch submission logic, authored KT/knowledge documents to standardize support, and used SQL and Power BI to monitor SLA compliance and spot trends.
Experience
Work history, roles, and key accomplishments
• Spearheaded Incident Management for critical mainframe applications, maintaining 96.7% system uptime and achieving zero downtime during peak operational hours.
o Spearheaded Incident Management for critical mainframe applications, maintaining 99.9% system uptime and achieving zero downtime during peak operational hours.
o Led Continuous Improvement (CI) initiatives by revising SOPs and batch sub
Spearheaded Incident Management for critical mainframe applications, maintaining 96.7% system uptime and achieving zero downtime during peak operational hours. Led Continuous Improvement initiatives, resulting in a 30% increase in operational efficiency and a 40% reduction in job processing time.
Education
Degrees, certifications, and relevant coursework
Supreme Knowledge Foundation
Bachelor of Technology - BTech, Electronics and Communications Engineering
2018 - 2021
Supreme Knowledge Foundation
Bachelor of Technology, Electronics and Communications Engineering
2018 - 2021
Bachelor of Technology in Electronics and Communications Engineering from Supreme Knowledge Foundation from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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