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Pradeep Kumar

@pradeepkumar39

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I build strong client relationships and coordinate operations, support, and projects from requirement to delivery.

India

Message

What I'm looking for

I’m seeking Client Relations, Customer Support, or Operations and Project Coordination roles where I can apply my interpersonal and coordination skills while gaining insight into institutional processes and programs.

I’ve supported client service, customer support, operations, project coordination, and design work across the Manipal corporate ecosystem for over nine years, alongside independent consulting.

As an Independent Consultant, I’ve delivered 20+ branding and design projects while managing client requirements, revisions, timelines, communication, and follow-up. I also manage lead-generation and social media activities using Apollo and Meta Business Suite.

At Manipal Technologies Limited, I handled high-volume client interactions across phone, chat, and email, resolved issues, maintained service records, and coordinated with production teams and internal departments to keep requirements on track.

Earlier at Manipal Digital Systems, I managed pre-press packaging projects for global FMCG brands, print production, digital publishing, and interactive PDF projects. I bring a Psychology background, project management training, and workflow automation experience using Make.com and n8n.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant

Current

Self Employed

Dec 2022 - Present (3 years 9 months)

Work directly with clients to understand requirements, discuss expectations, coordinate revisions, and complete projects. Delivered 20+ branding and design projects while managing timelines, communication, and follow-up.

Client Communication Project Coordination Branding Design Lead Generation Social Media Apollo Meta Business Suite Make.Com N8n Workflow Automation

Customer Support Executive

Manipal Technologies Limited

Mar 2020 - Dec 2022 (2 years 9 months)

Handled high-volume client interactions through phone, chat, and email, resolving issues promptly. Built professional client relationships through clear communication and expectation management.

Customer Support Client Communication Issue Resolution CRM Coordination

Client Service Representative

Manipal Technologies Limited

Mar 2018 - May 2020 (2 years 2 months)

Liaised between clients and production teams to understand requirements and resolve service-related challenges. Maintained accurate service-request records and client technical profiles.

Client Relations Coordination Record keeping Problem Solving

Senior Graphic Designer

Manipal Digital Systems

Mar 2016 - Jun 2018 (2 years 3 months)

Handled pre-press packaging projects for global FMCG brands while coordinating multiple requirements and timelines. Managed several project schedules simultaneously to meet production deadlines.

Prepress Packaging Project Coordination Time Management Adobe Illustrator InDesign

Junior / Assistant Graphic Designer

Manipal Digital Systems

Mar 2013 - Jun 2016 (3 years 3 months)

Worked on print production, digital publishing, and interactive PDF projects. Created visual assets and coordinated with external vendors for print fulfilment.

Print Production Digital Publishing Interactive PDF Visual Design Vendor coordination