At PT. Honest Financial Technologies, I analyze credit card applications and use AI filtering systems to detect fraud. I also conduct KYC video-call checks to identify identity spoofing and AI-generated fraud techniques.
I resolve customer inquiries across chat, phone, and ticketing channels, handling 90–130 inquiries daily while maintaining a 90% CSAT score and an average handling time under 10 minutes. In my earlier Customer Care and Fraud Operations role, I carried out VKYC checks and helped address customer grievances and account closure requests.
