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Lasono User

@lasonouser

Virtual Assistant and Appointment Setter freelancer who manages client CRMs, coordinates calendars, and books qualified sales appointments.

Indonesia

Message

As a Freelancer, I manage client inboxes and calendars, update CRMs, prepare reports, and conduct internet research. I also prospect for qualified sales appointments, follow provided scripts, and track results in shared tools.

At Accenture Technology Solutions, I moderated social media and gaming content and investigated scam-related issues. I maintained a 95% performance score and earned a 100/100 accuracy rating.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant and Appointment Setter

Current

Freelancer

Jul 2024 - Present (2 years 3 months)

Handled virtual assistant duties including inbox management, calendar organization, CRM updates, and report preparation. Prospected and set qualified sales appointments while tracking activities and providing weekly progress reports.

Virtual Assistant Appointment Setting CRM HubSpot Salesforce Google Workspace Notion Airtable Google Sheets Inbox Management Calendar Management Reporting

Trust & Safety Associate

Accenture Technology Solutions

Mar 2020 - Jun 2024 (4 years 3 months)

Moderated and reviewed content across social media and gaming platforms, ensuring compliance with safety guidelines. Investigated and resolved 150+ daily scam-related issues, improving response time by 25% and boosting user trust.

Content Moderation Trust and Safety Fraud Investigation Social Media Gaming Platforms Compliance Problem Solving

Customer Service and Sales Support Executive

Aegis BPO

Jul 2018 - May 2019 (10 months)

Handled 200+ daily inbound and outbound calls for hotel bookings, coordinating reservations and resolving customer inquiries via phone, live chat, and email. Delivered prompt complaint resolution and achieved high customer satisfaction rates.

Customer Service Sales Support Inbound Calls Outbound Calls Live Chat Email Support Complaint Resolution Hotel Booking

Telemarketing

Uni World Indonesia

Oct 2013 - Jun 2018 (4 years 8 months)

Made 300+ outbound calls daily, monitored delivery orders, and resolved issues. Exceeded monthly sales targets consistently and provided email and phone support to enhance customer experience.

Telemarketing Outbound Calls Sales Customer Support Email Support Order Monitoring

Call Center Officer

International SOS

Sep 2009 - Sep 2013 (4 years)

Responded to 200+ daily inquiries on insurance policies and coverage details. Issued guarantee letters post-doctor review, improving process efficiency and increasing client satisfaction scores by 20% through SLA adherence.

Call Center Customer Service Insurance SLA Adherence Process Improvement

Store Supervisor

Ramayana Lestari Sentosa

Apr 2004 - Aug 2009 (5 years 4 months)

Supervised 50+ employees in a 15,000 sq. ft. retail store, boosting monthly sales by 15%. Reduced inventory shrinkage by 10% with new control measures and was awarded Best Staff for operational excellence.

Supervision retail management Inventory Control Sales Operational Excellence

Education

Degrees, certifications, and relevant coursework

Universitas Gadjah Mada

Bachelor's Degree, Geography

Activities and societies: Internship as Assistant Researcher in a joint project with Giessen University, Germany, involving socio-economic research and translation.

Pursued a Bachelor's Degree in Geography at Universitas Gadjah Mada.