Zen Akbar

Handled customer inquiries through chat, email, social media, and calls. Resolved registration and payment issues, provided credit card product information, identified fraud transactions, and improved customer satisfaction.

Coordinated with backend team in Singapore, provided guidance on modem/router configuration, monitored roaming network coverage, and assisted with SIM activation and APN settings.

Sourced new clients, maintained client relationships, conducted market analysis, and managed Shopee/Tokopedia stores with marketplace optimization.

Handled merchant complaints, coordinated with 3PL logistics, processed claims for damaged goods, and educated merchants on Tokopedia program benefits.

Resolved property owner issues via chat, email, and phone, managed ticket reports, assisted with cancellations and payments, and oversaw Central Java HUB operations.

Provided preflight support and live chat assistance, handled delay issues, ensured passenger and flight schedules, and delivered clear solutions to customers.

Recruited new employees, followed up on applications, managed employee data, handled correspondence, and prepared reference letters.

Grade: 3.21

Bachelor of Philosophy from UIN Surakarta, completed in 2013 with a GPA of 3.21.

Attended Islamic GONTOR ITTC from 2003 to 2009.