Open to opportunities

Prachujya Saikia

@prachujyasaikia

Message

Customer-focused professional skilled in customer relations and quality control with strong problem-solving abilities.

India

Message

What I'm looking for

I am looking for a role where I can apply my customer-relations and quality-control experience, work collaboratively, and grow into greater responsibility.

I am a customer-focused professional with experience as a Customer Relationship Officer at Bandhan Bank and roles in customer service and QC chemistry within industry settings. I bring a practical, problem-solving approach and strong communication skills that drive positive customer experiences.

My background includes managing customer interactions, service operations, and quality control processes, complemented by a Food Processing Technology degree (cGPA 7.7). I work well in teams, demonstrate leadership, and prioritize clear communication and decision-making.

I seek to contribute my customer-service expertise, attention to quality, and collaborative spirit to an organization where I can deliver measurable improvements and grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Relationship Officer

Bandhan Bank

Managed customer relationships and resolved inquiries to improve customer satisfaction at the Tezpur branch, focusing on problem-solving and value communication.

Customer Service Relationship Management Problem Solving Communication Cash Handling Banking Operations Customer Retention

QC Chemist

Satyam Industry

Performed quality control testing and ensured product standards in a chemical/processing environment in Jorhat, contributing to consistent product quality.

Quality Control Laboratory Testing SOPs Sample Analysis Documentation Chemical Safety Quality Assurance