Open to opportunities

Arpan Saha

@arpansaha

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Customer-focused banking professional specializing in relationship and portfolio management.

India

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What I'm looking for

I seek a customer-facing banking role where I can grow portfolios, drive CASA and cross-sell solutions while contributing to operations and team leadership.

I am a relationship-driven banking professional with experience acquiring and managing high-value customer accounts, driving CASA acquisition and portfolio growth, and delivering service excellence across retail banking operations. I have completed an MBA in Marketing and Logistics Supply Chain and have practical internship experience in marketing and logistics analysis.

My achievements include leading cross-selling initiatives, conducting portfolio reviews to align customer financial goals, and contributing market and logistics insights from internships that informed strategic planning. I bring strong skills in sales operations, KYC and cash management, MS Office, and team leadership, and I am fluent in English, Hindi, and Bengali.

Experience

Work history, roles, and key accomplishments

Current

Relationship Manager

Current

RBL Bank

Aug 2025 - Present (6 months)

Acquired and managed high-value customer accounts, promoted cross-sell of insurance and investment products, and ensured timely resolution of customer queries to improve retention and satisfaction.

Customer Acquisition Relationship Management Cross Selling KYC Customer Retention Banking Operations Cash Management

Senior Customer Service Manager

DCB Bank

Feb 2024 - Mar 2025 (1 year 1 month)

Led CASA acquisition and portfolio growth, managed customer retention and TDP sales targets, and oversaw banking operations including cash management and KYC compliance.

CASA Acquisition Portfolio Management Customer Retention Sales Targets Banking Operations Cash Management KYC CRS

Marketing Intern

Horizon Industrial Park Pvt Ltd

Analyzed multi-location warehouse and logistics competitor data and delivered insights to support strategic planning for industrial park operations.

Logistics Warehouse Data Analysis Competitor Analysis Data Reporting Supply Chain

Marketing Intern

IB Group Abis Exports India Pvt Ltd

Conducted competitor and market research in the North 24 Parganas fish feed market, gathered retailer and farmer insights, and recommended strategies to boost product acceptance.

Market Research Competitive Analysis Consumer Insights Field Research Stakeholder Engagement