Open to opportunities

prabhat nadar

@prabhatnadar

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AI QA Analyst focused on call analytics, coaching, and CX insights.

India

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What I'm looking for

I’m seeking remote roles in Business Analysis, AI QA, or CX Analytics—where I can use Observe.AI, call analytics, and reporting to deliver measurable improvements for enterprise clients, while supporting SaaS-driven workflows and strong customer outcomes.

I’m a results-driven Analyst II with 4+ years of combined experience in AI quality assurance, CX analytics, and customer operations. I analyze 10,000+ calls to train AI models and turn findings into actionable insights for enterprise clients.

In my roles, I’ve led Observe.AI-based QA work, including automated quality scoring and QA automation. I structure and tag call data to improve speech analytics accuracy, and I deliver client-facing presentations and reports covering customer experience, sales performance, and improvement recommendations.

Currently, I support UK-based healthcare clients in a SaaS environment, handling complex questions within SLAs and escalating technical issues to ensure continuity of care. I’m motivated by clear communication, meticulous attention to detail, and using data to drive real business improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Camascope

May 2025 - Present (1 year 1 month)

Supported UK-based healthcare clients using Camascope's EMAR system, resolving complex medicine administration and workflow queries within SLAs. Delivered accurate, timely email and live support, and escalated technical issues cross-functionally to ensure continuity of care.

Healthcare Customer Support SLA Management Client Communication Live Chat SaaS Support Attention To Detail Workflow Resolution

Analyst II

Etech Global Services

Mar 2024 - May 2025 (1 year 2 months)

Analyzed 10,000+ customer calls in Observe.AI to identify quality trends and produce actionable CX and sales improvement insights for enterprise clients. Trained and refined AI models by structuring and tagging call data, and led QA analysis for COX Automotive’s Observe.AI deployment with automated quality scoring.

Observe.AI AI Quality Assurance Speech Analytics Data Tagging QA Automation Client Reporting Process Improvement

Customer Service Representative

Etech Global Services

Jul 2022 - Feb 2024 (1 year 7 months)

Handled GetARoom.com customer support via chat and email, resolving booking, refund, and account queries while coordinating with hotel managers on complex cases. Improved first-contact resolution by communicating policies clearly and supported customer retention in a fast-paced BPO environment with consistently high CSAT.

Chat Support Email Support Booking Support Account Management Customer Retention