Pratiksha Vaidya
@pratikshavaidya
I resolve high-pressure international customer issues across voice, chat, email, CRM, and technical support.
IndiaWhat I'm looking for
I've supported US and Australian customers at TaskUs, Ienergizer, and Amazon across technical support, roadside assistance, and retail service. I handle voice, chat, and email interactions while documenting cases accurately in Salesforce and Jira.
In my current TaskUs role, I manage around 50 inbound home-security calls daily, maintain 100% CSAT, and generate about $100 per day through consultative upselling. I'm building Salesforce Service Cloud fundamentals for client operations and financial services support.
Experience
Work history, roles, and key accomplishments
Delivers technical troubleshooting and customer support for approximately 50 inbound US customer calls per day on home security and smart-home systems. Consistently achieves a 100% CSAT score and generates an average of $100 in additional sales per day through consultative upselling.
Education
Degrees, certifications, and relevant coursework
Bachelor of Science (B.Sc.)
Bachelor of Science, Science
Completed a Bachelor of Science degree in 2023.
Higher Secondary (12th)
Higher Secondary Certificate, General Studies
Completed higher secondary education in 2020.
High School (10th)
High School Diploma, General Studies
Completed high school education in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Pratiksha?
You can contact Pratiksha and 90k+ other talented remote workers on Himalayas.
Message PratikshaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
