Ayushi Gond
@ayushigond
I support hotel loyalty onboarding, training, and SOP development through high-volume customer operations.
IndiaWhat I'm looking for
I'm currently supporting onboarding, training delivery, and SOP development for the Club ITC loyalty programme at Praxis, serving ITC Hotels. I reinforce learning through structured follow-up while handling high-volume customer interactions and adapting to evolving systems.
At Hyatt Regency, Delhi, I resolved guest complaints independently and supported new joiners with service protocols and seasonal changes. This work strengthened my conflict resolution, de-escalation, relationship building, and peer coaching skills.
My guest service experience at The Oberoi, New Delhi taught me to maintain professionalism in a fast-paced luxury environment while working closely with cross-functional teams.
With a B.Sc. in Hotel & Hospitality Administration and rotational training at Radisson Blu Palace Resort & Spa, I'm transitioning my people-facing hospitality foundation into HR, particularly onboarding, training and development, and employee engagement.
Experience
Work history, roles, and key accomplishments
Reservation Sales Associate
Praxis
May 2025 - Present (1 year 3 months)
Support onboarding and training for new team members in the Club ITC loyalty programme, contributing to SOP development and handling high-volume customer interactions.
Guest Service Associate
The Oberoi
Oct 2024 - Feb 2025 (4 months)
Delivered guest service in a luxury environment, working with cross-functional teams and maintaining professionalism under pressure.
Resolved guest complaints independently, built conflict-resolution skills, and informally trained new joiners on service protocols.
Completed structured rotational training across multiple departments and received an appreciation letter for performance.
Education
Degrees, certifications, and relevant coursework
Dr. Ambedkar Institute of Hotel Management
Bachelor of Science, Hotel & Hospitality Administration
2020 - 2023
Pursued a Bachelor of Science in Hotel and Hospitality Administration, gaining foundational knowledge in hospitality management.
Arya Mahila Nagarmal Murarka Model School
Senior Secondary, General Studies
2019 - 2020
Completed senior secondary education (10+2) with a focus on foundational academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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