Open to opportunities

Jorge Jesus

@postohelp

Message

I keep business systems reliable through technical support, automation, and integrations.

Brazil

Message

What I'm looking for

I'm looking for a full-time remote role with an international company where I can support applications and IT operations, resolve complex incidents, implement systems, automate work, and help customers succeed.

At Posto Help, I provide end-to-end IT support and consulting for more than 20 active business clients, covering Windows Server, networks, VPNs, firewalls, SQL databases, automation, and system integrations.

Previously, I led an eight-person support team at Gasfuel Automação and supported implementations and operations for approximately 350 fuel retail locations across Brazil. I enjoy diagnosing complex incidents, training customers, and delivering practical solutions through Python, PowerShell, PostgreSQL, and hands-on technical support.

Experience

Work history, roles, and key accomplishments

Current

Founder & IT Operations Consultant

Current

Posto Help

Feb 2016 - Present (10 years 7 months)

Provide end-to-end IT support and technology consulting for more than 20 active business clients across different industries, with a portfolio that has historically reached nearly 50 accounts.
• Deliver remote and on-site support for Windows 10/11, Windows Server, business applications, hardware, and peripherals.
• Configure and troubleshoot networks, VPNs, firewalls, internet connectivity, remote

Windows Server Application Support Networking Firewalls PostgreSQL SQLite SQL Python PowerShell VBS RDP Docker WordPress System Integration Customer Training Technical Documentation

Technical Support Analyst & Technical Team Lead

Gasfuel Automação

Jun 2002 - Jan 2016 (13 years 7 months)

Led an eight-person technical support team responsible for customer support, system implementation, automation projects, and complex technical problem resolution.
• Supported approximately 350 fuel retail locations across Brazil through remote assistance and on-site visits.
• Implemented and supported Sigilo and SigWin business management and automation systems.
• Troubleshot integrations between

Technical Support Team Leadership System Implementation Automation Troubleshooting Customer Training Fuel Pump Integration Databases

Independent IT Support Consultant

Independent IT Services

May 2001 - Jun 2002 (1 year 1 month)

Provided independent IT support services during the transition between full-time positions.
• Diagnosed and resolved Windows, hardware, software, and peripheral issues.
• Performed computer maintenance and software installation and configuration.
• Assisted customers with local networks, system setup, preventive maintenance, and technical problem resolution.

Windows Hardware Software Peripherals Software Installation Preventive Maintenance Troubleshooting

Systems Support Analyst

MTB Manutenção e Tecnologia

Jul 2000 - May 2001 (10 months)

Provided nationwide technical support and system implementation for approximately 30 fuel retail locations across Brazil.
• Installed, configured, and supported GBox and WinGas business management and automation systems.
• Supported integrations between management software, fuel pumps, computers, and external peripherals.
• Diagnosed and resolved software, Windows, hardware, network, and communica