Vitor Henrique de Souza

I am an experienced IT professional specializing in application support, dedicated to providing high-quality technical assistance to both non-technical and technical users. With a strong educational background in Information Technology and Information Security, I have honed my skills through various roles at IBM Brasil and other organizations, where I successfully managed complex technical issues and delivered exceptional support.

Throughout my career, I have developed a robust skill set that includes troubleshooting applications across multiple platforms, scripting for automation, and creating detailed technical documentation. My tenure at Input Output Group allowed me to support Cardano blockchain products, where I achieved a satisfaction score of 97.6% in 2023, demonstrating my commitment to excellence. Currently, as a Senior Support Specialist at Pipefy, I leverage my expertise in SQL, networking, and API integrations to enhance user experiences and streamline operations.