Looking for a job

Marlon Rosa

@marlonrosa

Message

I resolve SaaS incidents and implement systems using PostgreSQL and customer-focused support.

Brazil

Message

What I'm looking for

I'm looking for application or production support work where I can troubleshoot SaaS systems, investigate issues with PostgreSQL/SQL, implement solutions, train users, and connect technical requirements with business needs.

At Retorno Soluções em Tecnologia, I support SGA Petro for fuel stations, convenience stores, and retail businesses. I resolve 80–100 tickets monthly and provide ongoing technical support to more than 80 active clients.

I investigate system behavior with PostgreSQL and SQL, configure platforms remotely, document troubleshooting in Notion, and adapt system usage to each client’s operational needs. I also lead on-site implementations, from installation and configuration through user training and operational guidance.

Previously, at Unimed Alta Mogiana, I supported pharmacies, optical stores, clinics, and hospitals while helping implement a hospital management system. I trained multidisciplinary clinical and administrative teams and helped users transition confidently to new workflows.

My commercial and technical support experience helps me connect business requirements with practical solutions, clear documentation, and customer-focused service.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Analyst II

Current

Retorno Soluções em Tecnologia

Jun 2025 - Present (1 year 3 months)

• Resolved an average of 80–100 support tickets per month, prioritizing same-day response and resolution to minimize operational disruptions and maintain service continuity for clients.
• Provided ongoing technical support to a portfolio of 80+ active clients across fuel stations, convenience stores, and retail businesses, helping maintain platform stability and uninterrupted daily operations.
• I

User Training Software Implementation Technical Troubleshooting Customer Service Training Analytical Skills Technical Support Critical Thinking System Implementation SQL Notion Documentation Customer Onboarding PostgreSQL IT Services

Technical Solutions Consultant

M A R Representacoes de Materiais Eletricos LTDA

Oct 2016 - Dec 2024 (8 years 2 months)

• Supported a broad customer portfolio across retail, industrial, and wholesale segments by providing technical guidance, product recommendations, and post-sale assistance for electrical and technology-related solutions.
• Provided consultative technical support to customers via email, WhatsApp, phone, and on-site visits, understanding business requirements and recommending appropriate products an

Phone Communication Customer Support Slack Customer Relationship Management Account Management Post sales Support Customer Onboarding

I.T. Support Technician

Unimed Alta Mogiana

Feb 2013 - Sep 2016 (3 years 7 months)

• Provided technical support to users across pharmacies, optical stores, medical clinics, and hospitals in Orlândia and the surrounding region, resolving IT incidents and service requests to maintain operational continuity and minimize disruptions.
• Diagnosed and resolved technical issues reported by users, investigating system behaviour and identifying appropriate solutions according to the oper

Microsoft Office Software Implementation Customer Service Training Analytical Skills Technical Support Critical Thinking System Implementation SQL IT Services

Computer Teacher

Projeto Félix

Jan 2012 - Dec 2012 (11 months)

• Delivered technology classes to students across different age groups and levels of digital literacy, adapting teaching methods to individual learning needs and promoting practical digital inclusion.
• Taught Microsoft Office applications, including Word, Excel, and PowerPoint, simplifying complex features into practical exercises that enabled students to apply the tools in real-world scenarios.

Microsoft Office User Training Excel