Open to opportunities

kevin x

@kevinx

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I build and operate Linux-hosted SaaS platforms while solving Windows, Linux, network, and end-user support issues.

Brazil

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What I'm looking for

I'm looking for hands-on IT support, systems administration, or DevOps-oriented work where I can troubleshoot real user and infrastructure issues, build automation skills, and continue growing with Linux, networking, Python, Git, and cloud technologies.

I built and deployed ConversaPro, a production multi-user WhatsApp and AI assistance platform for sales teams. I developed its Node.js, Fastify, Prisma, PostgreSQL, React, Vite, and Tailwind CSS application stack.

I operate ConversaPro on a Hetzner Ubuntu VPS using Docker Compose, Caddy, HTTPS/TLS, JWT session cookies, and internal API authentication. I also integrated WhatsApp through Baileys and OpenAI for controlled response suggestions, vendor-level data isolation, and configurable AI modes.

Alongside my development work, I provide freelance IT support for individual users, troubleshooting Windows and Linux systems, drivers, updates, printers, connectivity, and device setup. I configure home routers and Wi-Fi networks and deliver remote and on-site support with clear documentation.

My more than eight years in international hospitality and sales strengthened my communication, prioritization, customer empathy, and ability to resolve issues under pressure.

Experience

Work history, roles, and key accomplishments

Current

Founder & Developer

Current

Episolva / ConversaPro

Jan 2026 - Present (7 months)

Designed and deployed a production multi-user platform for managing WhatsApp conversations and AI-assisted replies. Built the backend with Node.js, Fastify, Prisma, and PostgreSQL, and the frontend with React, Vite, and Tailwind CSS.

Node Fastify Prisma PostgreSQL React Vite Tailwind Docker Compose Caddy JWT OpenAI API Baileys

Current

IT Support Lab Practice

Current

Self-Directed Training Environment

Jan 2024 - Present (2 years 7 months)

Practice help desk workflows, operating system troubleshooting, networking diagnostics, account support, and incident documentation. Use Linux, Bash, Python, Git, and virtualized/containerized environments to solve technical problems.

Linux BASH Python Git Virtualization Containerization Troubleshooting

Current

Freelance IT Support Technician

Current

Independent

Jan 2023 - Present (3 years 7 months)

Install, configure, maintain, and troubleshoot Windows and Linux systems for individual users. Resolve driver conflicts, update failures, performance issues, connectivity problems, and printer/device setup incidents.

Windows Linux Networking Remote Support

Client Service & Sales

Premium Restaurants & Hospitality

Jan 2016 - Jan 2026 (10 years)

Delivered high-level service to international customers in fast-paced, high-volume environments while resolving issues under pressure. Developed strong communication, prioritization, commercial awareness, and customer empathy transferable to technical support roles.

Customer Service Problem Solving Sales Hospitality

Education

Degrees, certifications, and relevant coursework

Google / Coursera

Professional Certificate, Information Technology

In progress: Google IT Automation with Python Professional Certificate, covering Python fundamentals, operating-system automation, Git, debugging, configuration management, and cloud topics.

Google / Coursera

Professional Certificate, Information Technology

Completed the Google IT Support Professional Certificate, covering technical support fundamentals, computer networking, operating systems, system administration, and IT security.