Open to opportunities

Portia Berbillion

@portiaberbillion

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Hospitality and spa manager delivering exceptional guest experiences and operational leadership.

United Kingdom

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What I'm looking for

I seek a guest-facing management role where I can lead teams, improve operations, train staff, and deliver outstanding guest and spa experiences.

I am a hands-on hospitality and spa manager with broad experience across luxury resorts, castles and cruise lines, focused on guest relations, operations and team leadership.

I have managed day-to-day operations, front-of-house services, events and spa functions—handling complaints, safety, training, scheduling, cash/takings reporting and fire-panel responsibilities.

I consistently lead teams to deliver high-quality guest experiences, run staff trainings and seminars, and have supported bookings, promotions and operations across international cruise itineraries and UK resort venues.

Experience

Work history, roles, and key accomplishments

Current

Guest Relations Manager

Current

The Vale Resort and Hensol Castle

Sep 2024 - Present (1 year 2 months)

Manage day-to-day guest relations and duty operations across The Vale Resort and Hensol Castle, handling complaints, events, check-ins, fire panel responsibilities, and staffing to maintain service standards.

Guest Service event support Incident Response Staff Training Customer Service

Spa Assistant Manager

Oceania Cruises

Dec 2022 - Aug 2023 (8 months)

Served as assistant spa manager on Oceania Riviera/Vista, setting up daily spa templates, allocating staff schedules, delivering trainings, and ensuring spa operations and sales reporting across multiple embarkations.

Scheduling Training Delivery Sales Reporting Spa Operations Customer Service

Spa Specialist / Beauty Therapist

Norwegian Cruise Line

Nov 2021 - Aug 2022 (9 months)

Operated as spa specialist and beauty therapist on Norwegian vessels, conducting treatments, running reception bookings, promoting services via seminars, and balancing daily takings and reports.

Beauty Therapy Inventory Reporting

Beauty Therapist

Miskin Manor Beauty and Wellness

Sep 2020 - Oct 2021 (1 year 1 month)

Delivered a range of beauty and wellness treatments, opened/closed salon, handled bookings, balanced takings and prepared daily reports for management.

Massage Waxing Nail Services Booking Retail Sales Salon Opening Closing

Salon Receptionist

Tan and Beauty Salon

Nov 2017 - Jan 2019 (1 year 2 months)

Managed client calls and appointments, prepared equipment for therapists, and maintained salon stock and presentation to ensure smooth daily operations.

Appointment Management Client Communication Salon Preparation

Education

Degrees, certifications, and relevant coursework

Coleg y Cymoedd

VTCT Level 2 Diploma in Beauty Therapy Studies, Beauty Therapy

2018 - 2019

Grade: Pass

Activities and societies: Certificate for Ear Piercing; Decleor 3-day face certificate of exceptional achievement

Completed VTCT Level 2 Diploma in Beauty Therapy Studies and related VTCT awards in LED Gel Polish and Eyelash Perming in 2018–2019.

Cardinal Newman R.C. Comprehensive School

GCSEs, Secondary Education

2013 - 2018

Attended secondary school and completed multiple GCSEs including English Language, Mathematics, Welsh Second Language and sciences between 2017 and 2018.

London Wellness Academy

Certificate, Wellness / Massage Therapy

Three-week training specializing in Biotec facials, Swedish, deep tissue and aroma seaweed massage, and Ionithermie; included practical and theory components.