At Moxy by Marriott, I led daily operations across reception, bar/restaurant, and housekeeping, and acted as Manager on Duty to resolve guest complaints and incidents. I also produced occupancy, revenue, and forecasting reports and trained new starters.
Across hotels including Lansbury Heritage Hotel and Woodlands Park Hotel, I handled night operations, duty management, and night audits. Earlier, as General Manager & Co-Owner of Molotov Pub, I managed staff, suppliers, stock, and daily operations, and negotiated supplier contracts to maximise profitability.
