Open to opportunities

Poppercash User

@poppercashuser

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Customer-focused service manager skilled in AT&T escalations, reporting, and community-driven support.

Mexico

Message

What I'm looking for

I’m looking for a service-focused role where I can lead ticket escalations, improve customer experience through action plans, and contribute clear reporting and customer-centered support—while continuing to grow in onboarding and community-driven communication.

I’m a customer-focused professional with experience delivering personalized support, resolving issues, and managing customer feedback. I’ve handled returns, exchanges, and requested fee waivers, and I bring strong conflict resolution, adaptability, and client orientation to every interaction.

Across roles, I’ve also led online community management—planning, creating, and monitoring social media performance—and supported English learning for children through structured facilitation. Most recently, I’ve worked as a SPOC for AT&T maintenance ticket escalations, provided 24/7 after-hours support, and supported service delivery/billing reporting, while also serving as an onboarding specialist processing caregivers applications.

Experience

Work history, roles, and key accomplishments

Current

Onboarding specialist

Current

Moravia Health

May 2025 - Present (1 year 2 months)

Process caregiver applications as part of onboarding operations.

Onboarding Application Processing

Service manager

Wipro Technologies

May 2025 - Apr 2026 (11 months)

Served as SPOC for AT&T maintenance ticket escalations and supported an after-hours 24/7 team. Produced reporting for AT&T service delivery/provisioning and billing/accounts receivable, and supported service action plans to improve customer experience.

After Hours Support Reporting Service Delivery Billing Accounts Receivable Customer Experience

Customer service rep & Team Lead

Alorica

Mar 2024 - Jan 2025 (10 months)

Collaborated on soft sales promotions and marketing for new services. Completed verification processes related to loan lenders.

Soft Sales Marketing Support And Verification Process Customer Service Loan Verification

Teacher

Liceo Infantil Jaime Sabines A.C.

Aug 2023 - Feb 2024 (6 months)

Facilitated English learning content for children. Promoted self-learning in support of their education.

English Teaching Child education

Customer service representative

Teleperformance

Oct 2021 - Jun 2023 (1 year 8 months)

Provided customer service and technology support to solve issues and provide information. Managed causes of customer dissatisfaction and handled returns, exchanges, and fee waivers, including customer feedback.

Customer Service Technical Support Issue Resolution Returns Call Handling