Kristta Kremer

Managed and resolved complex client issues for financial hardship cases, focusing on client retention and missing payment resolution. Applied high-stakes negotiation to resolve NSF-related cases and coordinated clear bilingual (English/Spanish) communication.

Developed and implemented quality control metrics for client service interactions and produced monthly/quarterly performance reports with data-driven operational insights. Conducted weekly one-on-one coaching to improve call handling while ensuring adherence to departmental quality standards.

Taught courses focused on school administration and management for Pedagogy and Sports Science degree programs. Delivered instruction and supported student learning in related academic topics.

Led annual and semester institutional planning for academic programs and supervised academic personnel to ensure quality instruction across levels. Managed educational administration for basic and upper-middle school students.

Taught high school mathematics (I–IV), differential calculus, and physics I, and provided student tutoring support. Supported student achievement through ongoing guidance and instruction.

Oversaw continuous improvement strategies for school operations and administrative efficiency. Managed staff supervision and scheduling and ensured control of physical and digital archives.

Led selection and hiring for new academic and administrative personnel. Developed and implemented institutional processes and continuous improvement strategies, coordinated academic planning and staff training, and maintained physical and digital archives.

Master of Science in Cognitive Sciences at Centro de Investigación en Ciencias Cognitivas (Jan 2021–Dec 2022).

Bachelor of Arts in Pedagogy at Universidad Guizar y Valencia (Aug 2011–Jun 2015).