Open to opportunities

Francisco Abarca

@franciscoabarca

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Customer service and sales support agent, delivering fast resolutions, bilingual care, and KPI-driven performance.

Mexico

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What I'm looking for

I’m looking for a fast-paced customer support role where I can resolve billing and account issues using Zendesk/CRM, deliver bilingual phone/chat service, and grow into leadership through consistent KPI-focused performance.

I’m a customer service support professional with experience handling 60–80+ customer interactions daily via phone and chat, resolving billing, account, and service-related issues efficiently in KPI-driven environments. I combine customer assistance and support with strong problem solving, conflict resolution, and the ability to identify needs and offer customized solutions that improve customer retention through effective communication.

Across my roles, I’ve supported customers and staff with account inquiries and troubleshooting, using tools like Zendesk and CRM and maintaining high performance in fast-paced, high-volume settings. I also bring leadership and operations experience—supporting staff coordination, developing growth plans, and delivering personnel training—so I can contribute to day-to-day service quality and help teams scale.

Experience

Work history, roles, and key accomplishments

Customer Service/Sales Agent

Alorica México

Oct 2024 - Feb 2026 (1 year 4 months)

Handled 60–80+ customer interactions daily via phone and chat, resolving billing, account, and service issues efficiently. Improved customer retention through effective communication in a KPI-driven environment and provided customized solutions through CRM/Zendesk.

Customer Support Sales Support Zendesk CRM Billing Support Conflict Resolution Negotiation KPIs Problem Solving

Customer Service Agent

Teleperformance México

Dec 2022 - Jan 2023 (1 month)

Provided bilingual customer support in English/Spanish using active listening and empathy. Assisted with account inquiries and troubleshooting for both customers and internal staff.

Bilingual Communication Customer Support Active Listening Empathy Troubleshooting Multitasking Time Management

Operations Supervisor

OPLE Veracruz

Feb 2021 - May 2021 (3 months)

Supervised operations and coordinated staff to support day-to-day execution. Delivered personnel training and developed growth plans while maintaining strong interpersonal communication.

Operations Supervision Staff Training Leadership Interpersonal Communication Problem Solving

Administrative Assistant

GLZ Abogados

Jun 2016 - Nov 2017 (1 year 5 months)

Provided account management and administrative support, including coordination of client schedules. Assisted with documentation and procedures to support client operations.

Administrative Support Account Management Documentation Client Communication Organizational Skills