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@devikabandoo
Enthusiastic Learning and Development Manager passionate about talent growth.
I am a dedicated Learning and Development Manager with extensive experience in the hospitality industry, currently leading initiatives at Four Seasons Resort Mauritius at Anahita. My journey has been marked by a commitment to fostering a healthy talent and learning environment, where I believe in getting the basics right the first time to ensure excellence in service delivery.
Throughout my career, I have successfully managed corporate training programs, onboarding processes, and talent management strategies. My proactive approach has allowed me to engage employees effectively, driving quality projects and ensuring compliance with industry standards. I take pride in my ability to coach managers and employees, helping them navigate performance-related challenges and achieve their professional goals.
With a strong background in training needs analysis and program development, I am passionate about creating customized learning experiences that align with business objectives. I thrive in dynamic environments and am motivated by the opportunity to contribute to organizational success through effective people management and development.
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Work history, roles, and key accomplishments
Four Seasons Resort Mauritius at Anahita
Jun 2024 - Present (1 year 5 months)
Manages and facilitates mandatory corporate programs, providing onboarding orientation for new hires. Supports the Director of People & Culture in talent management and development through succession planning and conducts learning needs analysis to develop customized programs.
Hilton Mauritius Resort & Spa
Apr 2023 - Jun 2024 (1 year 2 months)
Executed Hilton Branded Training Programs, including brand standards requirements, and developed & implemented Departmental Trainers and Training. Conducted Training Needs Analysis, monitored progress, and implemented Forbes Luxury Service Standards.
Maradiva Villas Resort & Spa & Sands Suites Resort & Spa
Mar 2019 - Mar 2023 (4 years)
Managed Leading Quality Assurance and Mauritius Tourism Star Rating Audits, serving as Sustainability Champion for Sands Suites Resort & Spa. Conducted Training Needs Analysis, departmental training quality audits, and organized and delivered training sessions at all levels.
The St Regis Mauritius Resort
Aug 2015 - Mar 2019 (3 years 7 months)
Conducted Training Needs Analysis and followed up on Brand Standard Audits. Managed the interview process for permanent staff and trainees, and prepared and monitored budgets.
Shanti Maurice
Mar 2015 - Aug 2015 (5 months)
Responsible for learning and development initiatives within the organization. Supported the implementation of training programs and employee growth strategies.
The Westin Turtle Bay Resort & Spa
Oct 2013 - Feb 2015 (1 year 4 months)
Oversaw training and quality control processes to ensure high standards of service. Assisted in developing and implementing training programs for staff.
Hotel The Grand Mauritian
Jul 2010 - Sep 2013 (3 years 2 months)
Managed training and welfare programs for hotel staff. Focused on enhancing employee satisfaction and professional development.
Hotel The Grand Mauritian
Mar 2009 - Jun 2010 (1 year 3 months)
Coordinated various human resources functions, supporting HR operations and employee relations. Assisted in recruitment and onboarding processes.
Barclaycard
Mar 2008 - Jan 2009 (10 months)
Provided marketing support, assisting with various marketing initiatives and administrative tasks. Contributed to promotional activities and client communications.
Lottery Committee
Apr 2007 - Feb 2008 (10 months)
Participated in the Empowerment Programme Scheme as a trainee. Gained experience in administrative tasks and operational procedures.
Trustlink International Limited
Feb 2007 - Mar 2007 (1 month)
Served as a Secretary, managing administrative duties and providing support to the team. Handled correspondence, scheduling, and record-keeping.
Livestock Feed Aqua
Jan 2007 - Jan 2007 (0 months)
Assisted in personnel-related tasks as a Personnel Assistant. Supported HR functions and employee record management.
Le Telfair Golf & Spa Resort
Nov 2006 - Dec 2006 (1 month)
Completed a Human Resources Trainee program, gaining exposure to various HR functions. Assisted with recruitment, training, and employee relations.
Livestock Feed Ltd
Jun 2006 - Oct 2006 (4 months)
Undertook a Human Resources Trainee role, learning about HR policies and procedures. Supported daily HR operations and administrative tasks.
Maritim Hotel
Jun 2004 - Aug 2004 (2 months)
Completed a trainee program, gaining initial experience in hotel operations. Assisted various departments and learned about hospitality standards.
Compagnie Mauricienne de Textile Ltée
Feb 2003 - Jul 2003 (5 months)
Worked as a Personnel Clerk, handling administrative tasks related to personnel management. Maintained employee records and assisted with HR documentation.
Degrees, certifications, and relevant coursework
BSc(Hons), Management
Grade: 2nd Class
Completed a Bachelor of Science with Honours in Management. Focused on core management principles and practices.
HSC
Grade: Pass
Obtained the Higher School Certificate. Prepared for university entrance examinations.
SC
Grade: Pass
Completed the School Certificate. Gained foundational knowledge across various subjects.
Software and tools used professionally
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