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Poonam Salhotra

@poonamsalhotra

I build lifecycle automation and customer journeys that keep consumer leads warm and engaged.

Canada
Message

What I'm looking for

I'm looking to build and improve consumer lifecycle programs where I can own segmentation, automation, customer journeys, and performance-driven iteration.

I've built lifecycle marketing and automation for Pet Planet Franchise Network, Mr. Lube + Tires Canada, and my own consumer AI product, LeadPilot. I own lead routing, lifecycle stages, nurture workflows, segmentation, HubSpot hygiene, and customer communications that stay personal and timely.

At Resilient Management, I caught and fixed a silently broken Campaign Monitor nurture sequence, developed Senior Sunday and Community Partner journeys, and used campaign redemption data to improve segmentation and offers. I also use Claude Code and Zapier daily to build AI-powered workflows, reporting, and follow-up systems.

Experience

Work history, roles, and key accomplishments

LeadPilot logoLE
Current

Founder

LeadPilot

Jan 2026 - Present (8 months)

Built a consumer-facing AI product from scratch, designing follow-up and re-engagement logic to keep leads warm. Owns outreach and lifecycle tracking, monitoring conversion through a self-built pipeline.

Education

Degrees, certifications, and relevant coursework

KC

K.C. College

Bachelor of Business Management Studies, Business Management

Bachelor of Business Management Studies from K.C. College, Mumbai.

Camosun College logoCC

Camosun College

Post-Graduate Diploma, Business Administration

Post-Graduate Diploma in Business Administration from Camosun College.

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