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Customer service professional with strong technical support skills.

Canada

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What I'm looking for

I am looking for a role that allows me to utilize my customer service and technical skills while fostering a collaborative team environment.

I am a dedicated customer service professional with extensive experience in technical support, billing, and sales. My career has been marked by a commitment to providing exceptional service and resolving complex issues efficiently. At DependableIT, I excel in assisting customers with their internet and cable services, ensuring their concerns are addressed promptly and effectively.

Previously, I worked at Peloton as a HWSW Troubleshooting Agent, where I ensured a seamless experience for members by providing personalized support through various communication channels. My ability to educate customers on product usage and accessibility has been a key factor in enhancing customer satisfaction. I have also held roles in customer service at NCRI and Ingram Micro, where I honed my skills in managing high call volumes and generating sales leads.

With a strong foundation in technology, including proficiency in SAP, Microsoft Office Suite, and software development languages such as Core-Java and C++, I am well-equipped to handle technical challenges while maintaining a customer-oriented approach. I am eager to leverage my skills in a dynamic environment that values teamwork and innovation.

Experience

Work history, roles, and key accomplishments

Current

Technical Support, Billing and Sales

Current

DependableIT

Jan 2023 - Present (2 years 4 months)

Provide exceptional customer service and problem solving by responding to inbound calls. Resolve technical issues associated with customer's internet connection, cable TV and digital phone, assist in billing calls, and identify sales opportunities.

Customer Service Technical Support Problem Solving Billing Active Listening Empathy Sales Identification Communication Cable TV Support

HWSW Troubleshooting Agent

Peloton

Jan 2018 - Jan 2023 (4 years 11 months)

Ensure a seamless, on-brand experience throughout the Peloton member journey by providing personalized support via phone, email, and chat. Educate customers on product use and offer quick solutions.

Customer Service Technical Support Communication Product Education Problem Solving Empathy Time Management Phone Support Email Support Chat Support

Customer Service Representative

NCRI

Jan 2017 - Jan 2018 (1 year)

Manage large amounts of incoming phone calls, generate sales leads, provide accurate information, handle customer complaints, and follow communication procedures.

Customer Service Communication Problem Solving Time Management Active Listening Teamwork

Shipping Officer

Give and Go Prepared Foods

Mar 2013 - Jan 2017 (3 years 10 months)

Handle incoming and outgoing shipments, manage inventory, ensure compliance with shipping regulations, and prepare necessary documentation for shipping.

Documentation Compliance Order Processing Communication Teamwork Problem Solving Reporting

HR & Admin Assistant

Canadian National Institute for Blind

Jul 2012 - Mar 2013 (8 months)

Maintain employee records, assist in payroll preparation, coordinate HR projects, and manage the department’s telephone center while providing orientations for new employees.