poojitha gottapu

I am a dedicated Customer Service Representative with over two years of experience in providing focused technical solutions in the electrical department. My role at Accenture involved managing pre-sales activities and serving as a single point of contact for all after-sale activities. I pride myself on my ability to resolve complex customer complaints and ensure satisfaction through effective communication and problem-solving skills.

During my tenure, I participated in projects aimed at reducing handling times for customer complaints, which resulted in improved customer satisfaction. I also maintained strong relationships with colleagues and management, fostering a collaborative work environment. My passion for assisting new hires and learning from their experiences has further enhanced my skills in customer service and technical support.