PMPooja Sandhya Murali
@poojasandhyamurali
Salesforce CRM Analyst specializing in B2B e-commerce support, incident resolution, and stakeholder collaboration.
IndiaWhat I'm looking for
I am a Salesforce CRM Analyst with three years of experience supporting internal business users in a Salesforce-based B2B e-commerce environment. I excel at functional troubleshooting, incident coordination, documentation, and collaborating with Salesforce Admin teams to identify recurring system patterns and enable business continuity.
I have driven improvements in support efficiency by maintaining structured documentation, mentoring junior team members, and coordinating cross-functional investigations into product visibility and automation issues. I seek remote opportunities where I can apply my CRM support skills, stakeholder communication, and process-improvement mindset to deliver reliable, user-focused solutions.
Experience
Work history, roles, and key accomplishments
Supported internal users on a Salesforce-based B2B commerce platform, resolving incidents that improved platform access and workflows and reduced repeat escalations through documented resolutions and stakeholder coordination.
Education
Degrees, certifications, and relevant coursework
Pillai College of Engineering
Bachelor of Engineering, Electronics & Telecommunication
2016 - 2020
Completed a Bachelor of Engineering in Electronics & Telecommunication from Pillai College of Engineering under the University of Mumbai between 2016 and 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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