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Pooja Daivajna

@poojadaivajna

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I build AI-enabled B2B products that increase adoption, revenue, and support efficiency.

United States

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What I'm looking for

I'm looking to build responsible AI-enabled B2B products, owning strategy through launch and partnering with engineering, data, ML, design, sales, and marketing teams to improve adoption, revenue, and operational efficiency.

At Digital Factory, I lead the end-to-end lifecycle of a core B2B SaaS platform, shipping AI-powered chatbot and recommendation features that increased revenue by 8% and achieved 20% adoption.

I designed generative AI chatbot capabilities using OpenAI GPT, prompt design, and retrieval-augmented generation, reducing average handle time by 22%. I also implemented human-in-the-loop review processes that caught 70% of potential issues.

Previously at Envoy Global, I used customer research, usability testing, and SQL analysis to guide roadmaps that improved revenue by 20% and retention by 10%. At Mitratech, I owned product delivery across 200+ modules serving 5,000 customers and launched portals that achieved up to 40% adoption.

I bring a software engineering foundation in C#, APIs, and databases to AI product work, partnering closely with engineering, data science, ML, design, sales, and marketing teams. I care about ethical AI systems that augment people while maintaining transparency and trust.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager

Current

Digital Factory

May 2025 - Present (1 year 4 months)

Lead end-to-end lifecycle for a core B2B SaaS platform, shipping AI-powered features including an in-app chatbot and recommendations that enhanced revenue by 8% and support efficiency. Defined product strategy and owned the roadmap for AI-driven capabilities, prioritizing features based on business impact, user needs, and technical feasibility.

AI Product Management Product Strategy Roadmapping Generative AI GPT Prompt Engineering RAG Human In The Loop Data Science Engineering Design Figma Make Lovable Replit V0.Dev

Product Manager

Digital Factory

May 2024 - Apr 2025 (11 months)

Built golden datasets for offline evaluations, reducing false positives by 25%. Led go-to-market strategy for the AI chatbot with Marketing and Sales, developing customer-facing messaging and sales enablement that drove 60% user adoption.

LLM Evaluation Prompt Engineering Go To Market Strategy Marketing Sales Data Analysis Model Monitoring

Product Manager

Envoy Global

May 2022 - May 2023 (1 year)

Established retention and feature-usage metrics to guide roadmap prioritization, contributing to a 20% increase in revenue. Conducted user research and usability testing to guide module redesigns, achieving 40% adoption within six months of launch.

Product Management Roadmapping User Research Usability Testing SQL Data Analysis Retention metrics

Associate Engineering Product Manager

Mitratech

Jan 2018 - Feb 2021 (3 years 1 month)

Owned the end-to-end product lifecycle across 200+ modules serving 5,000 customers, driving product improvements that increased CSAT to 9/10. Led the end-to-end development and launch of the Todo Portal, from requirements through rollout, achieving 40% adoption within six months.

Product Management Product Lifecycle Management Requirements Analysis Launch Management CSAT

Senior Software Engineer

Mitratech

Sep 2016 - Dec 2017 (1 year 3 months)

Led technical design discussions and translated functional requirements into scalable software solutions in collaboration with engineering teams. Owned multiple software initiatives end-to-end, from requirements analysis and technical design through development, testing, and production deployment.

C#APIs Databases Technical Design Requirements Analysis Software Development

Software Engineer

Mitratech

Jul 2014 - Aug 2016 (2 years 1 month)

Developed C# applications for immigration software solutions, owning the full development lifecycle from requirements gathering through production deployment. Partnered directly with clients onsite to gather requirements and translate business needs into new features built from the ground up.

C#Software Development Requirements Gathering Client Management Production Deployment