Pooja Badibagilu
@poojabadibagilu
Experienced operations leader skilled in team management and customer success.
What I'm looking for
I am a dedicated professional with extensive experience in management and customer relations. As an Assistant Manager at The Tamara Leisure Experiences, I successfully led a team of 10 members, ensuring seamless guest transitions and achieving business targets through effective coordination and communication with various departments.
My career began as a Customer Service Representative, where I honed my skills in client interaction and problem-solving. I progressed to roles such as Quality Analyst and Client Relationship Executive, where I developed a keen understanding of customer needs and operational efficiency. I am passionate about fostering a collaborative work environment and am excited to contribute to a company's growth.
Experience
Work history, roles, and key accomplishments
Assistant Manager
The Tamara Leisure Experiences
Jun 2016 - Aug 2023 (7 years 2 months)
Managed a team of 10 members and coordinated with the resort team to ensure a smooth transition for guests. Conducted team meetings with business heads to discuss targets and goals, and was responsible for interviewing and training new joiners.
Client Relationship Executive
Four Clover Realty Pvt. Ltd
Oct 2015 - May 2016 (7 months)
Assisted customers in purchasing plots, scheduled property visits, and successfully closed deals.
Quality Analyst
Svar Global Solutions Private Limited
Aug 2013 - Aug 2014 (1 year)
Monitored agent calls related to house insulation, identified errors, and provided feedback to enhance process knowledge.
Customer Service Representative
Itronics BPO Pvt. Ltd
Dec 2011 - Oct 2012 (10 months)
Assisted US-based clients in selecting suitable universities for their education and conducted call analysis to provide feedback to agents.
Education
Degrees, certifications, and relevant coursework
Sarojini Madhusudan Kushe College
Bachelor of Computer Application, Computer Application
2008 - 2014
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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