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Open to opportunities

Pooja Badibagilu

@poojabadibagilu

Experienced operations leader skilled in team management and customer success.

India

What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth.

I am a dedicated professional with extensive experience in management and customer relations. As an Assistant Manager at The Tamara Leisure Experiences, I successfully led a team of 10 members, ensuring seamless guest transitions and achieving business targets through effective coordination and communication with various departments.

My career began as a Customer Service Representative, where I honed my skills in client interaction and problem-solving. I progressed to roles such as Quality Analyst and Client Relationship Executive, where I developed a keen understanding of customer needs and operational efficiency. I am passionate about fostering a collaborative work environment and am excited to contribute to a company's growth.

Experience

Work history, roles, and key accomplishments

TE
Current

Assistant Manager

The Tamara Leisure Experiences

Jun 2016 - Aug 2023 (7 years 2 months)

Managed a team of 10 members and coordinated with the resort team to ensure a smooth transition for guests. Conducted team meetings with business heads to discuss targets and goals, and was responsible for interviewing and training new joiners.

IL

Customer Service Representative

Itronics BPO Pvt. Ltd

Dec 2011 - Oct 2012 (10 months)

Assisted US-based clients in selecting suitable universities for their education and conducted call analysis to provide feedback to agents.

Education

Degrees, certifications, and relevant coursework

Sarojini Madhusudan Kushe College logoSC

Sarojini Madhusudan Kushe College

Bachelor of Computer Application, Computer Application

2008 - 2014

Tech stack

Software and tools used professionally

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Pooja Badibagilu - Assistant Manager - The Tamara Leisure Experiences | Himalayas