Open to opportunities

kiran gupta

@kirangupta1

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Customer relationship and compliance-focused assistant manager who trains teams to improve service quality.

India

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What I'm looking for

I’m seeking an entry-level or junior management position where I can apply customer relationship management, compliance monitoring, and training support to improve service quality, contribute to organizational success, and keep advancing my professional skills.

I’m a customer relationship and compliance-focused assistant manager with hands-on experience supervising service delivery, coordinating teams, and monitoring adherence to policies and regulatory guidelines. I help organizations improve performance through structured reporting, feedback analysis, and process improvement.

In my recent roles, I facilitated trainings on company policies and compliance standards, supported implementation of performance-enhancing strategies, and maintained detailed records to drive service improvements. I’m proactive and organized—streamlining communication, resolving customer complaints, and partnering with management to execute strategic plans while building strong, reliable team performance.

Experience

Work history, roles, and key accomplishments

Current

ADM - AxisMax

Current

AxisMax Life Insurance Ltd

Sep 2025 - Present (1 year)

Facilitating trainings for agency staff on company policies and compliance. Coordinating outreach to expand partner networks and maintaining records to analyze feedback and track progress.

Training and Development Policy And Compliance Customer Relationship Management Customer Feedback Analysis Team Coordination

Assistant Manager

Axis Bank

Jul 2022 - Aug 2024 (2 years 1 month)

Supervised team operations to ensure consistent service delivery and compliance. Managed customer complaints, ensured adherence to regulatory and safety protocols, and supported strategic business plan execution.

Customer Relationship Management Business Planning

Team Leader

Ecentric Paragdiump Pvt Ltd

Jan 2020 - Jul 2022 (2 years 6 months)

Led daily operations to ensure workflow efficiency and quality outcomes. Conducted onboarding and training, resolved customer issues, and supported management with team performance targets.

Team Coordination Training and Development Customer Relationship Management

Customer Service Representative

Teleperformance Pvt Ltd

Jul 2019 - Dec 2019 (5 months)

Provided prompt and accurate customer support while promoting a collaborative team environment. Identified customer needs, delivered effective solutions, and contributed ideas for process improvement.

Customer Relationship Management Team Coordination Process Improvement