Looking for a job

Ponnovium Shanmugam

@ponnoviumshanmugam

I manage accurate financial operations, vendor coordination, and high-volume transaction processes across banking and service delivery.

United Kingdom

Message

What I'm looking for

I'm looking for an operations or financial-processing role where I can improve accuracy, manage vendor and stakeholder relationships, support efficient service delivery, and continue developing process-automation skills.

I'm currently supporting VFS Global UK's Edinburgh branch as Deputy Manager, overseeing daily administration, petty cash, supply ordering, vendor bills, expense monitoring, and service-provider compliance.

Previously, I processed visa applications and daily transaction reports at VFS Global, and reconciled teller cash drawers and investigated discrepancies at J P Morgan. My background also includes retail banking operations at ICICI Bank and high-volume customer support at Convergys.

I've also created accessible audio descriptions and alternative text, written e-commerce product copy, and completed training in Python fundamentals and application development to support process automation.

Experience

Work history, roles, and key accomplishments

Deputy Manager

VFS Global

Feb 2025 - Jun 2026 (1 year 4 months)

Oversee daily administrative and coordination activities including petty cash management, supply ordering, and processing vendor bills for payment. Support operational delivery and ensure contract compliance with service providers across multiple regions.

Petty Cash Management Vendor Management Contract Compliance Data Analysis Expense Management Stakeholder Communication

Operations Officer

VFS Global

Dec 2023 - Feb 2025 (1 year 2 months)

Processed visa applications and performed accurate data entry in compliance with High Commission requirements. Coordinated handover of passports to High Commissions, consulates, couriers, and applicants.

Data Entry Document Verification Customer Service Cash Handling Reporting

Audio Description Writer

Straive

Sep 2021 - Dec 2023 (2 years 3 months)

Produced accurate, inclusive audio descriptions for individuals with visual impairments, adhering to accessibility standards and guidelines. Analysed visual content and translated it into clear, user-centred descriptions for diverse audiences.

Audio Description Accessibility Standards content analysis UX Writing

Freelance Alternative Text Writer

Self Employed

Nov 2018 - Aug 2021 (2 years 9 months)

Delivered accessible alternative text content for digital platforms, ensuring compliance with web accessibility standards.

ALT Text Web Accessibility Content Creation

Alternative Text Writer

Lumina Datamatics

Mar 2017 - Sep 2018 (1 year 6 months)

Created precise and contextually appropriate alt text for a range of digital media and publishing clients.

ALT Text Digital Media Publishing

Content Writer

Mobius Knowledge Services

May 2012 - May 2013 (1 year)

Wrote compelling product descriptions highlighting features, benefits, and unique selling points for e-commerce platforms. Integrated SEO keywords naturally into copy to improve search visibility while maintaining readability and engagement.

Content Writing SEO Ecommerce Product Descriptions

Teller Reconciliation Specialist

J P Morgan Services Pvt Ltd

Jun 2009 - Apr 2010 (10 months)

Performed daily reconciliation of teller cash drawers, identifying and investigating discrepancies with corrective action. Verified the accuracy of teller transactions to ensure compliance with policies and procedures.

Reconciliations Cash Handling Compliance Root Cause Analysis

Banking Officer

ICICI Bank

Oct 2007 - Sep 2008 (11 months)

Assisted customers with a full range of banking needs, providing personalised financial solutions through cross-selling and upselling. Performed retail banking operations including cash handling, account maintenance, transaction processing, clearing and settlement, and ATM management.

Retail Banking Cash Handling Transaction Processing Clearing and Settlement ATM Management Cross Selling

Customer Care Officer

Convergys India Private Ltd

Sep 2004 - May 2006 (1 year 8 months)

Delivered high-quality inbound customer service and support, consistently achieving strong call handling metrics. Resolved customer issues through effective problem-solving, with accurate data entry and documentation.

Customer Service Call Handling Problem Solving Data Entry Documentation

Education

Degrees, certifications, and relevant coursework

NatWest / Code First Girls

Introduction to Python & Apps, Computer Science

2023 - 2023

Completed industry-recognised course covering Python fundamentals and application development, demonstrating commitment to digital literacy and process automation.