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Swathi Jaishankar

@swathijaishankar

Accounts Assistant at Future Connect Training, reconciling client accounts and preparing VAT workings using Sage 50, Xero and QuickBooks.

United Kingdom

Message

What I'm looking for

I'm seeking an accounting or finance operations role where I can use my banking expertise and developing accounting skills to support accurate financial processing, reconciliations and effective financial controls.

At Future Connect Training, I support accounting operations across multiple client files, posting and reconciling invoices, credit notes and bank transactions. I also prepare VAT return workings and support month-end with journal preparation, ledger reviews and trial balance checks.

At CitiCorp Services India Pvt Ltd, I investigated complex payment cases and developed an MIS dashboard that contributed to a 95% reduction in overdue cases. I also supported accounts payable, general ledger reconciliations and process improvements, and earned Citi awards for operational excellence and automation initiatives.

Experience

Work history, roles, and key accomplishments

Current

Accounts Assistant

Current

Future Connect Training

Sep 2026 - Present (1 month)

Supported accounting operations across multiple client files using QuickBooks, Sage 50, and Xero. Posted and reconciled invoices, credit notes, and bank transactions, and prepared VAT return workings.

Quickbooks Sage 50 Xero Excel Accounts Payable Accounts Receivable Bank Reconciliation VAT Payroll Journal Entries Trial Balances Pivot Tables Sumifs XLOOKUP

Current

Front of House / Back of House Team Member

Current

Nando's PERi

Jul 2026 - Present (3 months)

Served more than 40 customers per shift, achieving 95% positive customer survey feedback. Prepared food to quality standards and processed cash and card payments accurately.

Customer Service Food Preparation Cash Handling Point of Sale Health and Safety Food Hygiene

Team Lead-C09

CitiCorp Services India Pvt Ltd

Feb 2025 - Jun 2026 (1 year 4 months)

Led payment investigations for high-value wire transfers, resolving ACH returns, recalls, OFAC reviews, and fraud exceptions. Implemented a verification checklist and developed an MIS dashboard, contributing to a 95% reduction in overdue cases.

Swift ACH Fedwire SWIFT MT103 MT202 MT210 MT304 MT321 Payment Investigation Fraud Investigation OFAC MIS Dashboards Process Automation Team Leadership SME Citi Stylus Workspace

Ops Support Specialist-C05

CitiCorp Services India Pvt Ltd

Oct 2022 - Feb 2025 (2 years 4 months)

Processed ACH originations and settlements, managed accounts payable activities, and reconciled general ledger entries. Identified duplicate payment risks, preventing $1.4 million in duplicate payments, and proposed automation initiatives that reduced manual touch points by 40%.

ACH Accounts Payable Accounts Receivable General Ledger Reconciliation Sub Ledger Reconciliation Payment Processing Risk Control Automation MIS Reporting Process documentation

Ops Support Specialist-CO4

CitiCorp Services India Pvt Ltd

Jun 2020 - Oct 2022 (2 years 4 months)

Managed 400+ customer chats monthly, achieving 95% customer satisfaction and increasing retention by 30%. Developed a reporting dashboard and maintained the internal knowledge base, reducing handling time by 15%.

Customer Service Live Chat Customer Retention Dashboard Development Knowledge Base Management Reporting Problem Solving

IT Recruiter

HCL Technologies

Oct 2019 - Mar 2020 (5 months)

Gathered hiring requirements, managed candidate pipelines, and coordinated resume screening and interviews. Created daily MIS reports and proposed process improvements resulting in a 10% profitability increase.

Recruitment Candidate Sourcing Interview Coordination MIS Reporting Stakeholder Management Process Improvement

Recruitment Executive

TrueTech Solutions

May 2019 - Oct 2019 (5 months)

Aligned job profiles with client objectives and used candidate tracking systems to maintain search records. Supported recruitment delivery that improved candidate quality by 15% and onboarded seven full-time employees.

Recruitment Candidate Tracking Client Management Hiring Onboarding

Data Collection Executive

HCL Technologies

May 2018 - Mar 2019 (10 months)

Handled background verification checks for onboarding candidates, collecting and validating information from law enforcement and references. Successfully onboarded 50+ candidates per month without BGV negligence.

Background Verification Data Collection Onboarding Documentation Follow up