At TEMU, I analyze customer performance metrics and track support work against enterprise SLA standards. I use Salesforce, Jira, and Monday.com to document interactions and report on performance.
As a Senior Email Support Specialist, I handle complex, high-priority inquiries while maintaining quality, accuracy, and response-time SLA compliance. I also identify customer interaction trends and share operational bottlenecks with internal teams.
Before TEMU, I worked as a Sales Consultant at Pandora, providing personalized product guidance based on customer preferences. I also worked as a Waitress & Hostess at This is Pivbar, coordinating front-of-house operations and guest seating.
