Plasmataki Panagiotou
@plasmatakipanagiotou
Accomplished Senior Global Training Developer with strong technical acumen.
What I'm looking for
I am an accomplished Senior Global Training Developer with a passion for designing and delivering engaging training programs. My experience spans across various roles in learning and development, where I have successfully facilitated the integration of new systems and technologies within organizations. I pride myself on my ability to build trusted relationships with clients and colleagues, leveraging my strong communication skills to foster collaboration and understanding.
Throughout my career, I have been recognized for my motivational training style and have received accolades such as 'Employee & Developer of the Quarter' for my contributions to team development. I have orchestrated large-scale training events and established comprehensive technical documentation to enhance team performance. My commitment to continuous improvement drives me to implement modern learning methods that optimize the training cycle and support employee engagement.
Experience
Work history, roles, and key accomplishments
Senior Global Training Developer
Silversea and Royal Caribbean Group
Jan 2022 - Present (3 years 5 months)
As a Senior Global Training Developer, I design and deliver engaging training programs, facilitate integration into global teams, and optimize training cycles. I have been recognized for my motivational training style and have developed extensive technical documentation to enhance team understanding.
Advertising Director / Virtual Assistant
Freelancer (via Upwork Platform)
May 2019 - May 2022 (3 years)
As a Freelance Advertising Director, I engaged with clients to shape advertising campaigns, provided operational support, and delivered market insights to inform decision-making. I maintained productive relationships with brand representatives and reported on campaign performance.
Microsoft Corporate Trainer
Teleperformance Greece
Jan 2018 - Mar 2019 (1 year 2 months)
In my role as a Microsoft Corporate Trainer, I planned and delivered onboarding training for support agents, mentored junior colleagues, and provided insights on Microsoft products. I focused on improving understanding of new technologies among employees.
Technical Support Associate
Teleperformance Greece
Jan 2016 - Jan 2018 (2 years)
As a Technical Support Associate, I provided comprehensive support to external users, troubleshooting issues related to Windows and Microsoft Office. I maintained documentation and served as a point of contact for customer inquiries.
Sales, Accounts, and Billing Advocate
Teleperformance Greece
Mar 2013 - Jan 2016 (2 years 10 months)
In this role, I provided tailored support for sales and billing inquiries, resolved customer issues, and ensured effective service post-resolution. I handled various administrative tasks as assigned by management.
Assistant to CEO
International Security Institute
Jan 2013 - Mar 2013 (2 months)
As the Assistant to the CEO, I provided administrative support, managed schedules, and coordinated communications. I ensured efficient operations within the executive office.
Sales Operator
Teoxenia Travel
Jan 2011 - Jan 2013 (2 years)
In my role as a Sales Operator, I engaged with customers to facilitate travel bookings and provided support throughout the sales process. I focused on delivering excellent customer service.
Project Assistant
Mediterranean Agronomic Institute of Chania
Oct 2010 - Jan 2011 (3 months)
As a Project Assistant, I supported project management activities, coordinated tasks, and assisted in research efforts. I contributed to the successful execution of various projects.
Personal Assistant to the Director
Plato Bookstore and Club Restaurant
Jan 2007 - Oct 2010 (3 years 9 months)
In this role, I provided personal assistance to the Director, managing schedules, communications, and administrative tasks to ensure smooth operations.
Hostess
Belgrade National Theatre
Apr 2006 - Jan 2007 (9 months)
As a Hostess, I greeted guests, managed reservations, and ensured a pleasant experience for visitors at the theatre.
SEN Assistant
New Braunfels High School
Jan 2006 - Apr 2006 (3 months)
As a SEN Assistant, I supported students with special educational needs, providing assistance in their learning and development.
Education
Degrees, certifications, and relevant coursework
Mediterranean Agronomic Institute of Chania
Master of Science, GIS Environmental Management
2011 - 2012
Pursued a Master of Science in GIS Environmental Management, focusing on the application of Geographic Information Systems in environmental contexts.
Mediterranean Agronomic Institute of Chania
Specialisation Diploma, GIS Environmental Management
2010 - 2011
Completed a Specialisation Diploma in GIS Environmental Management, enhancing skills in geographic information systems and their environmental applications.
Singidunum University
Bachelor of Science, Economics, Tourism, and Hospitality Management
2006 - 2010
Earned a Bachelor of Science in Economics, Tourism, and Hospitality Management, focusing on the economic aspects of tourism and hospitality industries.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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