Pjay Maceda
@pjaymaceda
Detail-oriented mortgage loans specialist with strong compliance skills.
What I'm looking for
I am a detail-oriented professional specializing in mortgage loans, particularly in shipper and post-closing operations. With a proven track record in managing loan conditions and ensuring compliance with investor guidelines, I excel in delivering exceptional customer service and stakeholder coordination. My experience includes managing the post-closing process for residential mortgage loans, where I ensure that all documents and conditions are met efficiently.
In my previous roles, I have collaborated with various teams, including customer service, compliance, and legal, to investigate disputes and resolve issues promptly. My analytical skills allow me to assess documentation and transaction records effectively, ensuring that discrepancies are addressed swiftly. I am proficient in using tools such as Byte, Clarifii, MAXEX, and mTrade, which enhance my ability to manage and track documents efficiently.
Experience
Work history, roles, and key accomplishments
Shipper/Post-Closing Specialist
Wholesale Mortgage Bankers
Jun 2023 - Present (2 years)
Manage the post-closing process for residential mortgage loans, ensuring all documents and conditions are met. Prepare and ship final loan documentation to investors, clear investor conditions, and verify compliance with guidelines.
Research Specialist/Quality Control
PHH Mortgage
Jan 2021 - Jan 2023 (2 years)
Collaborate with customer service, compliance, and legal teams to investigate disputes or complaints. Analyze relevant documentation, transaction records, and communication logs to identify root causes and resolve issues promptly.
Fraud Analyst
William Hill
Jan 2015 - Apr 2019 (4 years 3 months)
Conduct investigations into flagged transactions or accounts to assess the level of risk and determine the appropriate course of action, including account suspension, funds freezes, or escalation to law enforcement authorities.
Education
Degrees, certifications, and relevant coursework
De La Salle University – Dasmariñas
Bachelor of Science, Hotel and Restaurant Management
2008 - 2011
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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