Portia User
@portiauser2
I investigate financial risk, reconcile payments, and manage complex banking and insurance claims.
ZimbabweWhat I'm looking for
I've investigated national and international transactions at Capital One Business Bank and reviewed multimillion-dollar brokerage accounts at Wells Fargo, escalating or restricting activity when risk or discrepancies required action. My work spans AML, ongoing due diligence, tax-return review, transaction monitoring, account holds, ACH, wires, debit cards, and client documentation.
Most recently, I process long-term disability claims and policy payments for UnitedHealthcare clients, managing weekly caseloads and supporting appeals, payment accuracy, and client concerns. I bring more than 11 years of business banking, tax organizing, reconciliation, claims, and team-based experience, with an associate degree in Criminal Justice and Business.
Experience
Work history, roles, and key accomplishments
Healthcare Policy Payment Analyst
CCMG Connections
Nov 2025 - Present (9 months)
Processed claims for Long Term disability clients, managed 250 caseloads weekly, and assisted clients with policy payments and claims concerns.
Served as an Ongoing Due Diligence Specialist for multimillion-dollar brokerage accounts, reviewing international accounts and ensuring compliance with transactional stipulations and regulations.
Investigated national and international transactions for money laundering, reviewed credit card accounts, and prepared tax returns.
Workers Comp/Medical Claims Analyst
Work Media Synergy Group
Sep 2012 - Feb 2013 (5 months)
Analyzed and reviewed customer claims to ensure funding and prevent fraud, assisted with initial filings, and investigated claim histories.
Supported home loan case management, setting up modifications and payment plans for customers facing hardships.
Counted and processed large volumes of currency and checks in a cash vault environment, ensuring accurate deposits and cash closing.
Mortgage Loan Specialist
SunTrust Bank
Sep 2007 - May 2011 (3 years 8 months)
Performed mortgage document processing, quality control, and appraisal review, ensuring compliance with AML regulations.
Education
Degrees, certifications, and relevant coursework
Criminal Justice and Business
Associate's Degree, Criminal Justice
Received an associate's degree in Criminal Justice with a specialization in the legal department.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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