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Paulo Lumapas

@paulolumapas

Message

AML Enhanced Due Diligence Analyst with strong customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to further develop my skills in compliance and customer service while contributing to a dynamic team.

I am an AML Enhanced Due Diligence Analyst at Manulife Business Processing Services, where I have honed my analytical skills and attention to detail. My journey in the financial services industry began as a Mutual Fund Service Associate, where I developed a solid foundation in customer service and compliance. I take pride in my ability to adapt to changing environments and tackle challenges head-on.

Throughout my career, I have achieved significant milestones, including being promoted to Services Associate 2 within a year and receiving the Rookie of the Year award. My dedication to excellence was further recognized when I was awarded Associate of the Year in 2019. I am committed to continuous learning and professional development, having attended various seminars to enhance my skills in communication, presentation, and engineering methods.

Experience

Work history, roles, and key accomplishments

Current

AML Enhanced Due Diligence Analyst

Current

Manulife Business Processing Services

Aug 2021 - Present (3 years 11 months)

Analyzed and processed complex financial transactions, ensuring compliance with anti-money laundering regulations. Conducted in-depth investigations to identify and mitigate potential risks.

AML Due Diligence Financial Analysis Risk Management Compliance

Mutual Fund Service Associate 2

Manulife Business Processing Services

Jun 2018 - Aug 2021 (3 years 2 months)

Provided comprehensive support for mutual fund services, assisting clients with inquiries and transactions. Ensured accurate and timely processing of mutual fund related activities.

Mutual Funds Customer Service Financial Services Data Entry Problem Solving

New Products Coordinator

TMX Philippines Inc.

May 2017 - Oct 2017 (5 months)

Coordinated the introduction of new products, overseeing the entire product lifecycle from conception to launch. Collaborated with cross-functional teams to ensure successful product implementation.

Project Management Cross Functional Collaboration Product Lifecycle Management Market Research

Application Coordinator

Manulife Business Processing Services

Jun 2016 - Feb 2017 (8 months)

Managed and streamlined application processes, ensuring efficiency and accuracy in data handling. Provided support for various administrative tasks related to application management.

Data Entry Administrative Support Process Improvement Microsoft Office

Quantity Assurance Officer

Vicsal Development Corporation

Jan 2010 - Dec 2010 (11 months)

Ensured the quality of products and processes through rigorous inspection and testing. Implemented quality assurance protocols to maintain high standards.

Quality Assurance Quality Control Testing Process Improvement

Education

Degrees, certifications, and relevant coursework

University of Cebu Lapu-Lapu and Mandaue Campus

Bachelor of Science in Industrial Engineering, Industrial Engineering

Activities and societies: Attended Safety Officer 2 Training, Methods Engineering Seminar, Presentation Skills Enhancement Seminar, and Basic Excel Training.

Studied Industrial Engineering at the University of Cebu Lapu-Lapu and Mandaue Campus. Gained knowledge in various engineering principles and methodologies.