Open to opportunities

Mel A

@mela

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Experienced mortgage loan processing professional specializing in US regulatory compliance.

Philippines

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What I'm looking for

I seek roles where I can apply mortgage compliance and loan processing expertise, collaborate cross-functionally, and contribute to quality-driven, customer-focused teams.

I am a detail-oriented financial services professional with over 10 years' experience in mortgage loan processing, document compliance, and quality assurance for US-based clients. I have a strong track record preparing and auditing Closing Disclosures, ensuring TRID/RESPA and Dodd-Frank compliance, and validating loan documentation under deadline-driven conditions.

I collaborate effectively across underwriting, escrow, and servicing teams to resolve discrepancies, improve data accuracy, and deliver high-quality borrower support. My background includes roles in closing, post-funding review, application validation, and client-facing servicing, demonstrating consistent commitment to regulatory adherence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Trading Services Analyst

Current

JPMorgan Chase Bank, NA

Nov 2023 - Present (2 years 2 months)

Evaluate and document annuity and 529 plan applications for completeness and compliance for high-net-worth clients, collaborating with agents and internal teams to resolve discrepancies and ensure accuracy.

Loan Documentation Compliance Client Communication Quality Assurance Case Management MX System Cross Functional Collaboration

Quality Analyst IV

JPMorgan Chase Bank, NA

May 2021 - Nov 2023 (2 years 6 months)

Audited home loan files pre-closing for accuracy and compliance using MX, reviewed final fee disclosures and post-funding documents, and enforced adherence to Dodd-Frank and internal quality standards.

Dodd Frank MX System Quality Assurance Documentation Review Compliance Monitoring Risk Assessment

CD Analyst

JPMorgan Chase Bank, NA

Mar 2020 - May 2021 (1 year 2 months)

Prepared and validated Closing Disclosures in compliance with TRID and RESPA, coordinated with underwriting and escrow to finalize accurate loan packages and ensured proper borrower data integration for funding.

TRID RESPA Underwriting Escrow Data Validation Attention To Detail

Support Specialist

JPMorgan Chase Bank, NA

Jun 2019 - Mar 2020 (9 months)

Managed employment and insurance verifications, processed payoff requests and document updates, and maintained data accuracy within the MPX system to support home lending closings.

Verification MPX System Payoff Processing Document Management Customer Service

MB Specialist II

JPMorgan Chase Bank, NA

Mar 2015 - May 2019 (4 years 2 months)

Provided frontline borrower support for payments, escrow, and documentation, assisted with lien releases and payment reversals, and maintained accurate servicing records to improve customer outcomes.

Loan Servicing Customer Support Escrow Payment Processing Record keeping Servicing Systems

Billing and Sales Representative

Sutherland Global Services

Dec 2013 - Feb 2015 (1 year 2 months)

Delivered inbound billing support and upselling for AT&T customers, handled payment processing and service troubleshooting for US-based clients, achieving resolution and revenue outcomes.