Piotr Clapka
@piotrclapka
Experienced IT Project and Product Manager specializing in AI-driven automation and conversational AI.
SpainWhat I'm looking for
I am an experienced Project and Product Manager with 10+ years delivering digital solutions, currently leading AI-driven chatbot and voicebot initiatives at Allianz Technology. I specialize in conversational AI, process automation, and managing complex implementations that leverage LLMs, TTS/STT, and workflow automation platforms.
I have driven projects from strategy and product roadmaps to delivery, including agent assist tools, customer-facing voicebots, Q&A solutions, and authentication automation. I focus on cross-functional alignment, cost-efficient product design, and measurable improvements in customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Project Manager
Allianz Technology
Aug 2023 - Present (2 years 6 months)
Leading Conversational AI and process automation projects, delivering agent assist, voicebot and Q&A solutions that improved customer experience and shortened case handling times while managing large project budgets.
Interim Product Manager
Allianz Technology
Sep 2022 - Aug 2023 (11 months)
Redefined an analytics product to simplify implementation and reduce run costs, owned product strategy, roadmap, user journeys and external partner relationships to improve commercial viability.
Project Manager
AudioStack
Feb 2022 - Jun 2022 (4 months)
Managed AI-driven synthetic voice and content localization projects, led voice cloning collaboration with ETH Zurich and created technical blueprints, documentation and onboarding processes for product launches.
Bot Controller / Project Manager
Inbenta
Mar 2020 - Feb 2022 (1 year 11 months)
Led implementations of conversational AI, chatbots and NLP-driven search and case management solutions across industries, optimizing intent matching and providing client training and long-term project support.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Wroclaw
Master's Degree, Economic Science and European Integration
Master's degree from the Faculty of Economic Science and European Integration focusing on economic and European integration topics.
UWUniversity of Wroclaw
Bachelor's Degree, Economic Science
Bachelor's degree from the Faculty of Economic Science with foundational studies in economics.
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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