Liubov Irtuganova
@liubovirtuganova
Product Owner with 9+ years delivering SaaS, enterprise and AI-driven solutions.
SpainWhat I'm looking for
I am a Product Owner with 9+ years of experience in product and business analysis, delivering SaaS and enterprise solutions across global IT services, e-commerce, and fintech. I combine strong analytical thinking with hands-on technical expertise in data modeling, Power BI analytics, and LLM-based automation, having led the development and scaling of LLM-powered chatbots and billing automation that produced measurable revenue and efficiency gains.
My work spans full product lifecycles—from discovery and onboarding flows to enterprise-grade platforms—where I translate stakeholder needs into prioritized roadmaps, implement data-driven monitoring, and drive cross-functional delivery. Key achievements include launching an LLM assistant used by 45K+ employees, building billing automation used by distributors and customers, and delivering track & trace and internet banking products for major enterprise clients.
Experience
Work history, roles, and key accomplishments
Developed, launched, and scaled EPAM Assistant, an LLM-powered HR/IT support chatbot for 45K+ employees across 40+ countries, improved response rate to 77% and achieved 98% response accuracy through QA workflows.
Senior Business System Analyst
Homerun Management
Jan 2021 - Jul 2022 (1 year 6 months)
Developed a marketplace management platform integrated with the Microsoft Partner ecosystem enabling 10+ distributors to serve 1000+ customers and launched a billing automation framework reducing manual invoicing time by 70%.
Product Manager
SmartPack
Nov 2020 - Jun 2022 (1 year 7 months)
Owned full lifecycle of SP Production, an enterprise track & trace platform, and delivered implementations at scale for manufacturers including PepsiCo, Danone, and Unilever, ensuring on-time delivery and strong client satisfaction.
Product Owner
Kontur
Aug 2018 - Nov 2020 (2 years 3 months)
Led development and launch of an internet banking product for SMEs including an automated onboarding flow achieving account openings within 48 hours and acquiring 100+ customers in the first two months.
Business System Analyst
Naumen
Apr 2014 - Nov 2018 (4 years 7 months)
Delivered Outbound Call Management features for an enterprise call center platform, optimizing dialing logic and call scheduling to increase contact rate and boost agent utilization by ~20%.
Business Analyst
Kontur
Nov 2016 - Aug 2018 (1 year 9 months)
Owned end-to-end delivery of a new HR product for a major retail chain from discovery to API design, completing milestones on time through structured planning and scope management.
Education
Degrees, certifications, and relevant coursework
UUUral Federal University
Master of Science, Information Technology
Completed a Master of Science in Information Technologies focusing on Information Technology; credential evaluated by WES.
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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