I'm looking for a role in a fast-growing, product-driven company where I can help improve and scale operations. I enjoy working across teams to fix inefficient processes, reduce friction, and build more scalable ways of working, especially in onboarding, operations, and customer experience. Remote-first environments with ownership and real impact are especially important to me.
Looking for a job
Pilar Giacchino
@pilargiacchino
Process Improvement professional helping teams simplify operations, automate workflows, and deliver better customer experiences.
ArgentinaWhat I'm looking for
I lead process improvement initiatives within Bitso's Business Onboarding team, working closely with Sales, KYB, Compliance, Product, and Operations to optimize the end-to-end B2B onboarding experience. My role focuses on identifying bottlenecks, improving operational workflows, and driving cross-functional projects that reduce turnaround times and enhance the customer experience. I also analyze operational data to identify automation opportunities and help build scalable, standardized processes that support the company's growth.
Throughout my career, I've enjoyed working at the intersection of operations, strategy, and execution. I love understanding how things work, finding opportunities to simplify complex processes, and collaborating with different teams to turn ideas into practical solutions. I'm especially interested in high-growth, tech-driven companies where I can help build scalable operations, improve customer experiences, and create meaningful business impact.
Experience
Work history, roles, and key accomplishments
Current
Optimize KYB and B2B support workflows to improve efficiency and user experience across the B2B activation funnel. Drive automation and partner with cross-functional teams to streamline processes and support feature implementation.
Led B2B onboarding and account activation, ensuring a smooth and compliant client journey. Conducted KYC/KYB due diligence with risk assessments and screenings (sanctions, PEPs) and worked with stakeholders across Argentina, Colombia, and global markets.
Managed end-to-end KYC processes, including onboarding and periodic reviews. Conducted client data collection and verification and ensured timely, compliant due diligence under regulatory standards.
Supported EY US accounts within the TAX Global Delivery Services team. Managed budgeting, invoicing, and fee analysis, and monitored contracts, KPIs, and deliverables while identifying risks and ensuring compliance.
Education
Degrees, certifications, and relevant coursework
Universidad Argentina de la Empresa (UADE)
Bachelor Degree, Government and International Affairs
2016 -
Bachelor Degree in Government and International Affairs at UADE, ongoing since 2016.
Coursera
Google Project Management Certificate, Project Management
Completed the Google Project Management Certificate via Coursera in April/May 2025.
Coderhouse
Product Manager Course, Product Management
Completed a Product Manager course at Coderhouse in January 2023.
Udemy
Design Thinking Course, Design Thinking
Completed a Design Thinking course on Udemy in August 2020.
EY
Ernst & Young
Lean Six Sigma White Belt, Lean Six Sigma
Earned a Lean Six Sigma White Belt in February 2020 through EY.
CoderHouse
Data Analytics, Data Analytics
2026 -
Grade: -
Activities and societies: -
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ArgentinaAuthorized to work in
Salary expectations
3k-4k USD
Social media
Job categories
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