Valeria Lorenzo
@valerialorenzo
I scope AI automation opportunities and coordinate business-to-technical delivery across global operations.
ArgentinaWhat I'm looking for
At Zalando, I scope AI and automation opportunities across the Partner Business ecosystem, translate business needs into detailed specifications, and coordinate handoffs to technical teams.
I led discovery workshops and stakeholder interviews for a 6,124-case dataset, turning findings into prioritised recommendations for project sponsors. I also support 150+ outsourced vendor agents across countries through accurate Salesforce and Jira access, permissions, and tracking.
I built a generative-AI knowledge base covering 200+ SOPs, reducing information retrieval from roughly two hours to five minutes and improving process quality by about 25%. As a founding Gemini Champion, I present AI use cases, mentor colleagues, and lead a business-unit-wide AI hackathon.
Previously at Zalando and Vivid Money, I improved self-service support, translated user feedback into automation-driven product improvements, and designed chatbot dialogue structures for regulated financial services.
Experience
Work history, roles, and key accomplishments
Scopes automation and AI opportunities, writes specifications, and coordinates handoff to technical teams. Led a discovery engagement, manages 150+ vendor agents, and built a generative-AI knowledge base cutting retrieval time from 2 hours to 5 minutes.
Provided technical support and digital integration to suppliers, resolving issues via Jira and Salesforce. Led cross-functional projects to improve application functionality and developed self-service guides reducing manual support load by 19%.
Designed, mapped, and optimized chatbot dialogue structures in a regulated fintech environment, improving automated resolution rates and support efficiency. Partnered with customer service and software development teams to extend automated support coverage.
Handled customer inquiries in English and Spanish within a regulated financial services environment, ensuring compliance-aware, proactive resolution.
Account Manager
La Vanguardia
Jan 2019 - Dec 2020 (1 year 11 months)
Managed client accounts and cross-team coordination in a commercial media environment.
Education
Degrees, certifications, and relevant coursework
Lean Six Sigma
Green Belt, Process Excellence
Earned Lean Six Sigma Green Belt certification in 2025.
Lean Six Sigma
Yellow Belt, Process Excellence
Earned Lean Six Sigma Yellow Belt certification in 2024.
Universidad Nacional de Córdoba
Bachelor's Degree, Business Administration
Completed a five-year Bachelor's Degree in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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