Vuyolwethu Hlithana

I am a passionate customer care team leader with extensive experience in the call center industry. Over the years, I have honed my skills in generating leads, resolving customer complaints, and leading teams to achieve exceptional service standards. My journey began as a sales agent, where I developed a keen understanding of client needs and sales strategies. This foundation has been instrumental in my growth within the customer service domain.

Currently, I lead a team at First Assist Management, where I oversee operations, prepare progress reports, and ensure that our clients receive the highest level of support. My role involves not only managing day-to-day tasks but also mentoring team members and fostering a collaborative environment. I take pride in my ability to build rapport with clients and insurance partners, ensuring that we meet their needs effectively and efficiently.